- Following Control Tower concept and standards, collaborate, work closely with, as well as provide daily support to assigned Key Accounts Program Lead.
- Standard Adherence and Performance Monitoring: - follow the account air program solution design process - supporting customer deliverables and required process execution per set standards and customer specific IOP - monitor Performance, SLA Compliance, & KPIs.
- Responsible for coordinating analytics ,executing customized reports and data mining for the account as required.
- Coordinate to deliver milestone compliance; performance monitoring.
- Support Program management on selected customer Monthly/Quarterly business review
- Supporting Processes: Supporting day-to-day process and escalations. As well as handling claims support, standard SLA support, and systems testing support
- Continuous Improvement: Identify improvement opportunities in the operational procedure and systems focus on the selected customer to drive high efficiency performance.
- Support Change Management Procedure: Do trainng to support and efficient implementation and follow up to ensure effective deployment.
- Customer Relationship: Actively build strong relationships with internal and external customers/stakeholders. Gain an understanding of their business, service needs, and drivers.
- Process Execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.
- Account Data Quality, Visibility and Performance
- Continuous Improvement & Change Management
- Operational key performance indicator
- Customer Satisfaction
- Bachelor diploma or above; Major in international logistics is preferred
- Minimum 7-10 years of experience of Airfreight process knowledge;
- Customer Obsession and Centricity driven
- Problem solving and process improvement mind set
- Email/Business communication composure
- Perseverant & action oriented
- Strong collaboration and Internal/External Client building focus
- Communication effectiveness
- Operations of Airfreight import and export Process knowledge preferred
- English language well written and spoken
- Basic presentation skill
- Self driven and leadership skill
Head of Regional Control Tower, APA - Shanghai, 中国 - Maersk
描述
To lead a team to control tower specialists to coordinate within the air freight network for a selected list of air customers.We offer
Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key responsibilities:
Accountable for
Who we are looking for:
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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