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IT Engineer - Jinan, 中国 - KION Group
描述
•Focus on client computing and onsite support, ensure the related IT services stable and satisfied by internal customers. Daily operation and cooperate with KION IS team.
•主要负责客户端电脑及现场支持,保证相关IT服务的稳定并得到内部用户的认可。日常的运维,与KION IS团队合作
What we offer:
Accountabilities (max. 8 accountabilities)
On-site Support
• Provide L1/L2 On-Site Support service
• 提供Level 1及Level 2的现场支持服务
• Responsible for client related software & hardware tickets, e.g. Windows 10, Microsoft O365, AutoCAD, Edge browser, laptop, desktop, workstation, Mobile Phone, Conference device etc.
• 负责处理客户端日常的软硬件问题,如Windows 10,Microsoft O365,AutoCad,Edge浏览器,笔记本,台式机,工作站,移动电话,会议系统等
• Responsible for the inspection of server room
• 负责机房日常巡检维护工作
• Familiar with Hikvision platform, responsible for CCTV and Door Access management
• 熟悉海康管理平台,负责监控及门禁设备的管理
• Familiar with AD structure, maintain staff's information via internal platform
• 熟悉Active Directory架构,通过内部平台对用户信息进行维护
• Familiar with Cisco network device, troubleshooting and solve basic issue.
• 熟悉思科网络设备,完成基本的故障排查
• Using global ITSM tool (Remedyforce) for tickets and change management. Response and resolve the IT infrastructure incidents and service requests in time.
• 通过集团的Remedyforce平台进行ticket和变更管理。及时反馈和处理IT基础架构方面的事件和服务请求。
• Finish the tasks assigned by line manager
• 完成直线经理分配的任务
Reliable & Secure IT
• Ensure infrastructure changes are planned, communicated and carried out following Group IT change processes.
• 遵守集团IT的变更流程,确保所有基础架构的变更按计划进行沟通和执行。
• Adherence to Group IT security standards and policies at all times, network & data security is managed with the utmost importance.
• 严格遵守集团IT的网络及数据安全方面的标准和要求,
• Support EHS management, incl. but not limited to yearly ISO45001 & ISO14001 certification and vendor management.
• 支持公司内部的EHS管理,包括但不限于年度ISO45001&ISO14001的认证及供应商管理。
• Comply with IT service room management regulations.
• 遵守IT机房管理规定。
Tasks and Qualifications:
·Identify self-development strategies and follow through the development strategy put in place by management.
Actively seeks and participated in all relevant training
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