- Contacts customer after quote delivery to gather necessary ready to go items and general follow up to support the project.
- Proactively manages specifically designated projects consistent with each customers expectations.
- Includes meeting with internal staff and the customer to ensure seamless execution of the project, providing regular status updates (including failures) during all phases of the project life cycle, and resolving problems in an expedient, professional and courteous manner.
- Actively coordinates with all facets of the organization to resolve complex customer issues, including complaints, invoice issues, open follow-up items, etc.
- Keeps the involved organizational elements current on the project status.
- Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Perform other duties as directed.
- Contacts customer after quote delivery to gather necessary ready to go items and general follow up to support the project.
- Proactively manages specifically designated projects consistent with each customers expectations.
- Includes meeting with internal staff and the customer to ensure seamless execution of the project, providing regular status updates (including failures) during all phases of the project life cycle, and resolving problems in an expedient, professional and courteous manner.
- Actively coordinates with all facets of the organization to resolve complex customer issues, including complaints, invoice issues, open follow-up items, etc.
- Keeps the involved organizational elements current on the project status.
- Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Perform other duties as directed.
- Bachelor degree and generally 3 years of Customer Service experience.
- Demonstrated experience managing multiple projects and tasks successfully.
- Excellent problem solving and negotiation skills to resolve complex problems for customers.
- Demonstrated ability to work effectively as part of a diverse team.
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Customer Service Account Specialist - Guangzhou, 中国 - UL, LLC
描述
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers' products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
Mission: Working for a safer world
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
