- Providing governance over timely delivery of change requests including documentation, tasks completion in accordance with the defined Change Control Process
- Guiding, supporting and motivating IS Service and Product owners to implement and follow the established guidelines for changes within GBS IS
- Leading onboarding sessions for new services and delivering process related ad-hoc training sessions
- Driving operations related governance meetings (Vendor Service Improvement, Change Advisory Board, etc.) and taking care of identified action points within described timeframes
- Managing emergency change requests to ensure business continuity within critical services
- Leading failed change exemption process for suppliers with SLM team coordination
- Challenging the existing tool functionalities, coordinating and testing ITSM Tool enhancements
- Supporting process maturity and automation by leading continuous actions aiming to increase ratio of standard changes
- Bachelor's or Master's degree in Computer Science, Information Technology, Communications or a related discipline
- At least 5 years of relevant experience in Service Management area (Change, Release, Incident) in large enterprises within a global environment
- Strong analytical skills and deep understanding of the overall context of ITIL processes and Service Integration and Management (SIAM) concepts along with IS technologies
- Advanced verbal and written English language and presentational skills
- Excellent facilitation, coaching and mediation skills
- Negotiation skills, time management, conflict resolution and positive "can do" attitude
- Life insurance
- Disability insurance
- Accident insurance
- Sick pay
- Meal allowance
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Senior IS Process Specialist for Change Control - Beijing, 中国 - ABB
描述
Senior IS Process Specialist for Change Control
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As a Senior IS Process Specialist for Change Control for IS Services Business Area in Beijing, China, you will be responsible responsible for day-to-day service delivery, first point of contact for service operations within Change Control process. Directly involved to maintain good reputation of the delivered service, also responsible for building cooperation with new IS Service and Product Owners to implement and follow the established guidelines for changes within Core IS to minimize risks of any change planned.
This is a position with global grade
12
Your responsibilities
Your background
Benefits
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website.
Work model: hybrid #LI-hybrid
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Beijing的Senior IS Process Specialist for Change Control从业者
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Ning Lyu
Visual Designer
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Rong Hou
Graphic design/Illustrator 设计师/插画师
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Pissarra Zhang
小语种翻译/Translator