- 1.New order review
- 2.Customer Web portal information share and maintain.
- 3.The third-party customer master data maintain.
- 4.Daily demand analysis & delivery schedule confirmation.
- 5.Arrange shipment according to inventory, customer requested date and shipping mode. Shipment tracing. Assist to manage returnable package with warehouse & customer.
- 6.Reply customers inquires timely and no complain from customer.
- 7.NPI order management & Shipment arrangement.
- 8.New business mode WI set-up for handling end customer
- 9.Cooperate with customer audit and training requirements.
- 10.Work with PM & cross function about the readiness of the new project. Relevant testing in R3Q for the new business mode
- 11.Follow up RMA/RGA, closely work with QA, WH, customs & Planner about RGA following up.
- 12.Payment supporting.
- 1.Bachelor's degree
- 2.At least 3 years similar working experience
- 3.Fluent oral English, good listening, reading and writing skills
- 4.ERP application; Good excel application skills and data analysis skills
- 5.Good communication skills
- 6.Sense of urgency; accountability; strong learning ability, strong ability to work under pressure, careful ,patient and proactive & positive
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Representative, Customer Service - Dongguan, 中国 - Molex
描述
What You Will Do
Who You Are (Basic Qualifications)
