- Responsible for customer account servicing, independently providing quality customer service to Direct Import customers.
- Coordinate with production planning teams in headquarters (HQ) to solve production issues and avoid shipment delays.
- Responsible for addressing customer enquiries and handling customer complaints.
- Collaborate closely & independently with sales team in HQ and factories to solve shipment issues.
- Pull in shipments to maximize monthly shipping volume and quarterly revenue.
- Closely monitor factories to ensure timely booking and shipping documentation is submitted according to specific timeframe.
- Liaise with forwarders to get vessel space and prioritize our shipments and escalate to sales team in HQ if necessary.
- Cross-check shipping documents to ensure they are aligned with actual shipments. Update in forwarder portal or 3PL system.
- Support ad-hoc projects assigned from Manager and Assistant Manager. What You'll Bring:
- Relevant experience in customer account servicing or merchandising with the ability to handle full set import / export shipping documents gained from sizable toy / trading companies.
- Solid prior experience with major US retailors, EU and APAC markets is preferred, such as Walmart, Amazon, Target, Tesco and Toys "R" Us etc.
- Proficient in MS Office specifically with sound knowledge in Excel, Word and PowerPoint (pivot tables & VLOOKUP preferable).
- Excellent analytical & problem-solving skills.
- Independent thinking and detail-oriented mind.
- A good team player with positive mindset & good communication skills.
- Good command of written and spoken English and Mandarin.
- Immediately available is highly preferred.
- University Graduate with CET-6 is preferable.
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Thrasio Dongguan Shi, 中国 全职We are Thrasio - Builders Welcome At Thrasio, we're reimagining how to make the world's most-loved products accessible to everyone. We work with successful sellers, using a deep understanding of rankings, ratings, and reviews – plus supply chain and marketing smarts – to transfo ...
Direct Ship Specialist - Dongguan, 中国 - Funko
描述
Description
Funko Far East is currently seeking a Direct ship Specialist to join the Direct Ship Team. This role is responsible for managing the end-to-end direct fulfilment (FOB) process from factories in the Far East to our international customers designated locations through key stakeholder collaboration, management, and coordination. What You'll Do: What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can't wait to gush about your latest binge? Neither can we Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel
