英语客服(高端医疗健康险) - Shenzhen, Guangdong

仅限注册会员 Shenzhen, Guangdong, 中国

1个月前

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该职位来源于猎聘 岗位职责: 1.为客户提供健康医疗支持,协助外籍人士在当地顺利就医,维持与当地医疗机构的关系.解答相关问题; 2.部门日常客服工作回答客户咨询、常规福利查询、理赔争议处理、协调各部门解决客户用保期间出现的问题; 3.熟悉客服部基本业务知识及其相关的其他知识,能独立担当客户服务的工作,尊重客户,维持良好的服务秩序,提供优良的顾客服务,有效跟进客户需求,做好客户与公司沟通的桥梁。 4.按照售前沟通的方案准备文档,例如新客户及续保客户的保障计划利益表、条款特别约定、服务手册,并录入相应系统;准备新入保客户宣讲资料。 任职资格: 1、大学本科以 ...
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