客服中心文员 - Shenzhen, Guangdong

仅限注册会员 Shenzhen, Guangdong, 中国

3周前

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1、随时为客人提供准确、快捷、礼貌的服务,必须在电话铃声三声之内接起电话。 2、负责接听预定电话、解答各类预定及咨询服务; 3、掌握客房状况和预订状况,以及向订房单位或个人索取必要的预定资料,确保电脑中的预定信息齐全。 4、处理传真和电话预定,准确在电脑系统中输入房间预定,并在当天及时回复和确认。 5、负责收集顾客建议进行反馈; 6、负责协调处理各类客诉,提升顾客满意度; 7、负责接待VIP客户及维系工作,提高VIP客户忠诚度; 8、完成公司及上级领导赋予的其他任务。 · 1、大专以上学历,形象气质佳,富有亲和力;会熟练操作Opera 系统;能够听说粤语 ...
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