- Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Find out more job opportunities at
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Guidepoint Shanghai, 中国Associate, Client Service · ABOUT GUIDEPOINT · As the experts at finding expertise, Guidepoint connects institutional investors, global consulting firms and corporations with industry experts to find answers to their most critical questions. We offer clients unique service offer ...
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Customer Advisor - Shanghai, 中国 - Trip
描述
Job Description
About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.Across its platforms,
We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. In this Role, youll get to * Develop and lead a team of Market Managers and Market Executives; support the team to implement business strategies and gain a deep understanding of the clients needs and what they expect from * Provide constant feedback and support to your team members and to hold regular meetings, 1-on-1s, performance and appraisal reviews
* Accurately diagnose known and unknown partner business needs and you will collaborate with other teams like Marketing, Operations, Technology, Finance, Supply and Site Optimization
* Commercial strategic planning, based on , to maximize accommodation availability, pricing and content
* Conduct quarterly commercial plans and strategies for the teams, ensuring the target is delivered timely
* Constant feedback to HQ regarding to the market insights, competitor information, performance, system and product issues
* Serve as the lead point of contact for all key partners while building and nurturing trusted, long-lasting relationships
* Renegotiate and renew contracts with partners (luxury hotel chains) to develop mutually beneficial deals for both What you'll Need to Succeed * Bachelors degree or above, at least 8 years of experience in reputable companies (OTA, TMC, Hospitality, online e-Commerce, consulting Industry) with a proven track record * Strong problem-solving skills with logical mindset * Strong coaching, negotiation and influencing skills (experienced in leading a team of 8-15) * Highly collaborative style, with ability to navigate a complex and matrixed organizing to deliver the impact strong knowledge of the hospitality industry (worked with luxury hotel chains is a plus) * Result and Data driven with a strong analytical skill * Hungry for success but humble * Fluent in Excel, PowerPoint and any other related software to help day to day operations * Fluent in written and spoken English & Mandarin Why We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?
Have a good trip, and see you soon
