- Supervise and manage the reception work during your duty period, ensuring that high quality and efficient service is provided.
- Communicate effectively with employees, provide clear instructions, pay attention to their performance and motivate them.
- Resolve all guest and staff difficulties and problems while following hotel rules and regulations, maintaining high quality and efficient service.
- Manage the Front Desk / Restaurant and handle any emergency on duty, with good judgment and determination.
- Extend friendly and sincere greetings, patiently listen, communicate and solve all guest and staff difficulties and problems.
- Play a leading role in the team and adjust work hours according to hotel requirements.
- Lead and motivate team members through training and consistent management.
- Take the necessary actions to deal with any complaints in a timely and effective manner, informing the Service Manager where appropriate, ensuring customer satisfaction with solutions.
- Maintain customer profile and information to ensure the validity and accuracy of the reservation.
- Arrange rooms according to guest reservations or preferences and carry out detailed inventory management.
- Maintain the accuracy of the hotel computer system information and data, facilitate the system operation, ensure the normal operation of front desk operating equipment and a clean work area.
- Know the latest information of hotel's surrounding area, places of interest, scenery, etc., providing convenience to customers.
- Ensure the effective transmission of information and unfinished tasks to the relevant personnel one by one, to the satisfaction of guests.
- Participate in routine meetings and other meetings.
- Ensure the daily management of the Front Desk / Restaurant, including but not limited to work supervision, room assignment, reporting, credit limit checking, computer data backup and master account checking.
- Ensure the maintenance and necessary inventory of all equipment and keep all items in order.
- Follow health and safety, crisis management, disaster management and firefighting procedures, participating in the operation in the absence of the Guest Service Manager.
- Understand dietary requirements and can give appropriate advice and management.
- Master hotel product knowledge and provide relevant training to employees.
- Understand all restaurant dishes in order to recommend them to guests.
- Be familiar with all restaurant and hotel business hours.
- Follow service procedures to ensure that all areas of the restaurant meet breakfast, lunch and dinner service standards, including the preparation of the cashier desk, communication with the Chef, and details of the restaurant reservations.
- • Check the daily restaurant reservations to ensure that staff can prepare according to reservations and set up the table correctly, making the appropriate preparation, and calling guests to confirm their reservations.
- Assist colleagues in the Dining Room and Kitchen when necessary and complete the tasks assigned by the manager.
- Check employee grooming to ensure that our team members receive our guests in the best possible spirit.
- Plan for any inadequacies in the work to avoid affecting the quality of customer service.
- Assist o prepare the schedule and work arrangement for each employee (Consider internal events, guest occupancy, special events, product promotions, etc.).
- Assist the Front Desk to communicate with the team and care for guests.
- Check on guest satisfaction and give feedback to the relevant personnel if there are any comments, keeping a good record of customer comments.
- Work closely with Housekeeping and Engineering departments to ensure the integrity and cleanliness of departmental equipment.
- Establish good communication with Kitchen staff.
- Perform any other reasonable duties as assigned.
- The department reserves the right to change or supplement the job description if necessary.
- College degree or above with good command of both Chinese and English (written and verbal) to meet business needs.
- 1 to 2 years working experience in Front Desk or Restaurant, preferred.
- Fast and efficient use of computer operating systems, including Hilton's own management system.
- Improve guest satisfaction with strong interpersonal skills.
- Good at dealing with guest relations, able to quickly and effectively deal with all kinds of problems.
- Ability to work under pressure.
- Strong coordination and communication skills.
- Patient with a high sense of responsibility and proactive in dealing with problems.
- Strong sense of responsibility and self-motivation.
- A strong team player who can work well independently.
-
Service Supervisor-Front Desk
发现在: beBee S2 CN - 4天前
Hilton Shanghai Hongqiao Shanghai, 中国 全职With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
-
Field Service Supervisor, China
发现在: Talent CN S2 - 3天前
Veeco Shanghai, 中国About Veeco · You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that i ...
-
前台主管 Front Desk Supervisor
发现在: beBee S2 CN - 2天前
Hilton Shanghai, 中国 OTHERA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. · What will I be doing? · As a Front Desk Supervisor, you will oversee the front office activi ...
-
Sr PBI Developer
发现在: Talent CN S2 - 4天前
Cognizant Shanghai, 中国 全职Technical Lead · Qualification : · Bachelors in science , engineering or equivalent Responsibility : · Project Planning and Setup : · Understand the project scope, identify activities/ tasks, task level estimates, schedule, dependencies, risks and provide inputs to Module Lead ...
-
Welding Inspector opportunities in China
发现在: Talent CN S2 - 6天前
SBM Offshore Shanghai, 中国Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy. · Nearly 5,000 SBMers globally are proud to design, build and ope ...
-
Level 3 NDT Lead Inspector opportunities in China
发现在: Talent CN S2 - 6天前
SBM Offshore Shanghai, 中国Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy. · Nearly 5,000 SBMers globally are proud to design, build and ope ...
-
Commercial Operations Specialist
发现在: Talent CN S2 - 5天前
Lonza Shanghai, 中国Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exc ...
-
Section Lead Algorithm Architecture and Integration 算法架构与集成小组负责人
发现在: Talent CN S2 - 2天前
Mercedes-Benz Shanghai, 中国Tätigkeitsbereich:Forschung & Entwicklung incl. DesignFachabteilung:Advanced Design Center ChinaGesellschaft:Mercedes-Benz Group China Ltd.Standort:Shanghai, CNStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MERJArbeitszeit:Vollzeit Join usAufgaben · Objective of Job · Team ...
-
Chinese Restaurant Team Leader 中餐厅领班
发现在: beBee S2 CN - 2天前
Hilton Shanghai, 中国 OTHERWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
-
Sales Manager, Corporate Partnerships
发现在: Talent CN S2 - 5天前
European Sponsorship Association Shanghai, 中国 全职Primary Duties and Responsibilities · Develop strong relationships with target clients in the Greater China market. · Achieve budgeted revenues and personal sales goals and maximize profitability. · Ensure strong market knowledge via the analysis of current brand activity across ...
-
ADD Restaurant Team Leader 西餐厅领班
发现在: beBee S2 CN - 2天前
Waldorf Astoria Shanghai on the Bund Shanghai, 中国 全职With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
-
宴会主管/宴会领班Banquet Supervisor/Banquet Team Leader- Shanghai City Center
发现在: beBee S2 CN - 2天前
Hilton Shanghai, 中国 OTHERWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
-
Maintenance Manager
发现在: Talent CN S2 - 5天前
Johnson Matthey Shanghai, 中国 全职Directs the first or second level supervisors engaged in the repair, maintenance, and installation of machines, tools, and equipment, and in the maintenance of buildings, and utility systems, or industrial plant to assure cost effective, timely provision of maintenance services. ...
-
Security Supervisor 安全主管
发现在: beBee S2 CN - 4天前
Hilton Shanghai, 中国 OTHERWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
-
Piping Supervisor opportunities in China
发现在: Talent CN S2 - 5天前
SBM Offshore Shanghai, 中国Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy. · Nearly 5,000 SBMers globally are proud to design, build and ope ...
-
Facilities Engineer
发现在: Talent CN S2 - 4天前
Teradyne Shanghai, 中国Keys responsibilities · Manage and maintain China mainland and Taiwan facilities operation and ensure all facilities, properties and office service functions operate effectively and efficiently. · Oversee, supervise, schedule and coordinate all service contracts to ensure that t ...
-
Structural Supervisor opportunities in China
发现在: Talent CN S2 - 6天前
SBM Offshore Shanghai, 中国Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy. · Nearly 5,000 SBMers globally are proud to design, build and ope ...
-
Accountant-STP
发现在: Talent CN S2 - 1天前
Abbott Shanghai, 中国MAIN RESPONSIBILITIES · 1. Participate in the Migration of processes and services to the regional shared service organization · 2. Coordinate the disbursement activities for shared services · 3. Ensure that all transactions are prepared in accordance to local Compliance governan ...
-
14064 Auditor
发现在: Talent CN S2 - 15小时前
TÜV Rheinland Shanghai, 中国 Permanent 全职Job Description · s: 1. Deliver sustainability services like carbon related verification service · (ISO 14064, ISO 14067 , LCA verification, or EHS auditing service · according to client or company requirements per assignment · 2. Design and develop customized sustainability s ...
-
Accountant-STP
发现在: beBee S2 CN - 2天前
Abbott Shanghai, 中国 全职Main Responsibilities · Participate in the Migration of processes and services to the regional shared service organization · Coordinate the disbursement activities for shared services · Ensure that all transactions are prepared in accordance to local Compliance governance. · Supp ...
Service Supervisor - Taizhou City, 中国 - Hilton
描述
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
As the Service Supervisor, you will be responsible for performing the following tasks to the highest standards:
What are we looking for?
A Service Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
