电商售前客服(000979) - 杭州市

仅限注册会员 杭州市, 中国

4天前

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工作职责 · 1、通过天猫、京东等电商平台在线接待客户并促成成交; · 2、收集顾客意见并促进店面服务的完善; · 3、对售前购买提供产品专业咨询,解答,提高订单转化率;; · 4、负责客户常见问题的归纳、整理,维护老客户; · 任职要求 · 1、大专以上学历,2年及以上天猫或京东在线客服经验; · 2、有一定的销售技巧,应变能力、沟通能力强;熟悉各平台的购物流程及各种操作规则; · 3、打字速度不低于60字/分钟,同时与多个客户沟通,熟练使用word、excel等软件; · 4、较强的责任心,良好的团队精神,做事细致耐心,能够在一定压力下良好完成工作;
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