- Provide pro-active and reactive support by managing a catalog of sellers in constant growth. Support is provided by connecting to sellers through Paragon.
- Work with other departments such as PQ team, TRMS team, or Account Management team to resolve Seller's issues and questions, to provide prompt and efficient service to Paid Sellers.
- Work with Sellers to drive improvement defects that may impact their account health or good standing of the account.
- Develop relationships network with each seller account and manage outreach campaigns, such as Account Issue, Inactive Listings, Marketplace Abuse etc.
- Drive root cause analysis by recognizing Sellers contacts patterns, performance trends and through direct contact with Sellers leadership and their operations teams.
- Serve as the escalation point for Sellers, managing their highly sensitive situations with integrity and discretion.
- Create an open environment where Sellers can freely communicate their needs or concerns.
- Capture success stories and surface innovative ideas to drive improvement for all Sellers.
- Bilingual or Trilingual skills, fluent in English writing.
- Minimum 2 years of Amazon seller support experience, Strong knowledge skill, especially M@, FBA, Feeds, IIDP. As well act as a top performer in your current role.
- Demonstrated excellent communication skills (verbal and written) with external leadership and internal operations teams through multiple channels (email, phone, ticketing systems, and conference calls).
- Proven skills using data to drive analysis for the purpose of making business decisions using Excel or other analytical tools.
- Proven track record of taking ownership and delivering results while liaising between clients and internal teams.
- Proven knowledge in account management.
- Demonstrate effective communication, composure, and professional attitude
- Think both strategically and tactically to implement creative solutions.
- Demonstrated time management and multitasking skills, self-discipline, ownership and a bias for action.
- Desire to work with Sellers to grow their business by providing outstanding Seller experience.
- Desire to work with Sellers to grow their business by providing the highest quality customer experience
- Think both strategically and tactically to implement creative solutions.
- Strong attention to detail and follow through.
- Understands basic XML and SQL concepts to assist in root cause and dive deep in data analysis.
-
Account Manager
6天前
Amazon (Shanghai) International Trading Co., Ltd. (Chengdu Branch) - P15 Chengdu, 中国 全职We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experi ...
-
Amazon Joyo Co., Ltd. Chengdu, 中国 全职Overview: AMAZON · The Amazon brand has become synonymous with a superior level of convenience, selection, low prices, and customer service. The Amazon brand has been ranked by Business Week magazine (Top 100 Global Brands Scoreboard 2008) as the 58th most valuable brand worldwi ...
-
Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Chengdu, 中国 全职Overview: AMAZON · The Amazon brand has become synonymous with a superior level of convenience, selection, low prices, and customer service. The Amazon brand has been ranked by Business Week magazine (Top 100 Global Brands Scoreboard 2008) as the 58th most valuable brand worldwi ...
-
Philips Chengdu, 中国 全职Job Title · Assistant Account Manager, OncologyJob Description · Your role: · Develop, maintain and improve relations with existing and potential customers in the responsible area/province. · Creates the yearly sales plan, with help of sales management, to set targets and to pla ...
-
Amazon Joyo Co., Ltd. Chengdu, 中国 全职Overview: AMAZON · The Amazon brand has become synonymous with a superior level of convenience, selection, low prices, and customer service. The Amazon brand has been ranked by Business Week magazine (Top 100 Global Brands Scoreboard 2008) as the 58th most valuable brand worldwi ...
-
Otis College of Art and Design Chengdu, 中国 全职Date Posted: · Country: · China Location: · LOC3286: 1017, Tianfu Huicheng Business Building.NO.9Kehua Middle Road, Chengdu, Wuhou District, Sichuan, China 服务客户经理 · Privacy Policy and Terms: · Click on this to read the Policy and Terms · ...
-
Danaher Chengdu, 中国 全职Be part of something altogether life-changing · Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vac ...
-
TMF Group Chengdu, 中国 全职KEY RESPONSIBILITIES · Maintains relationship with daily client contact; · Performs daily work with high complexity, including closing full set of books, capital account, annual financial statements, profits tax returns with tax computations and other tailor made management repo ...
-
TMF Group Chengdu, 中国 全职MESSAGE · We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted ...
-
Oracle Chengdu, 中国 Regular EmployeeThis position is responsible for selling a range of company products or services to larger prospects or existing customer base in a defined territory. Primary responsibility include finding and generating new customers will work as part of a major team or head smaller sales team, ...
-
Virtuos Chengdu, 中国PLAY, GROW and WIN · To be a part of Virtuos means to be a creator and aim atexcellence. · At Virtuos, we harness the latest technologies to make videogames better and more immersive than ever before. That is why we prideourselves in constantly pushing the boundaries of possibil ...
-
Triumph International Chengdu, 中国Triumph is one of the world's largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph and sloggi. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well ...
-
Sales Rep
6天前
Caterpillar Chengdu, 中国 OTHERJob Description: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating strong ...
-
TMF Group Chengdu, 中国 全职MESSAGE · We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted ...
-
Atlas Copco Chengdu, 中国.fit_to_content{width:%;height:auto}The Role · To develop replacement market and other assigned applications · Implementation of replacement market strategy · Be responsible for total solution consultant selling and achieve replacement sales target in the assigned area by individ ...
-
Standard Chartered Bank Chengdu, 中国 全职Role Responsibilities · Job Summary · Responsibilities · Strategy & Business · The Trade Specialist role is to provide expertise & support to BB Unit to identify trade opportunities within the BB client segment and grow trade revenue contribution to BB through the following: ...
-
Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Chengdu, 中国 全职Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance cus ...
-
Japan Accountant
6天前
Maersk Chengdu, 中国 全职Has responsibility for Japan country books of accounts for the smallest and · simplest entities or carries out reporting and accounting tasks under · supervision within an area of high complexity This role may be reponsible for a variety of the following areas: · Performing/parti ...
-
Elanco Chengdu, 中国 全职At Elanco (NYSE: ELAN) – it all starts with animals · As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Li ...
-
Japan Accountant
1周前
Maersk Chengdu, 中国 全职Has responsibility for Japan country books of accounts for the smallest and · simplest entities or carries out reporting and accounting tasks under · supervision within an area of high complexity This role may be reponsible for a variety of the following areas: · Performing/parti ...
SPS Account Manager - Chengdu, 中国 - Amazon Joyo Co., Ltd.
描述
Overview:
AMAZON
The Amazon brand has become synonymous with a superior level of convenience, selection, low prices, and customer service.
The Amazon brand has been ranked by Business Week magazine (Top 100 Global Brands Scoreboard 2008) as the 58th most valuable brand worldwide.
It is up to all of us to properly use the Amazon brand and ensure that other party also use it properly.
Proper brand use helps us to maintain the value and goodwill that we've worked so hard to build and continue to build with every customer experience.
Amazon Mission is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.
Amazon Merchant service, as one of 3 pillar business in Amazon, provides enterprises the opportunity to sell their goods on the Amazon platforms globally, millions of sellers use this Marketplace and thereby contribute to the success of Amazon.
Seller Support is the organization within Amazon Merchant business unit that provides world-class support to over 2 million Amazon Sellers in 10 different countries.
Sellers are our customers and we help eliminate problems associated with selling their products on Amazon. Seller Support (SeSu) acts as the primary interface between Amazon and its business partners.SeSu will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platforms, address chronic system issues, provide process improvements, and develop internal procedures and features to improve external and internal customer experience consistently.
Responsibilities:
A key contributor in building a positive team environment, proactively aid team members and consistently at the top quartile for quality, productivity.
We are open to hiring candidates to work out of one of the following locations:
Beijing, 11, CHN | Chengdu, 51, CHN
BASIC QUALIFICATIONS
 International Trading Co., Ltd. (Chengdu Branch) - P15&v=024){kind=logo}
