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Chengdu

    Modernization Sales Support Engineer - Chengdu, 中国 - KONE

    KONE
    KONE background
    À temps plein
    描述

    Collaboration with sales:

    • Responsible for finding optimal technical solutions to meet the customer's needs for non-standard and modernisation cases

    • Ensures clarity on the solution's scope, including KONE and possible third-party offerings

    • Participates in customer meetings and answers customers' technical questions when needed

    • Selects the correct product platform on which to make the offering

    • Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.

    Solution planning – Costing:

    • Responsible for correct APF solution costings

    • Involves CSE Engineer, Product to understand the costing for corporate and local materials

    • Involves CSE Engineer, System to understand the costing for integrations

    • Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution

    Solution planning – Specs:

    • Coordinates specification creation

    • Performs initial and revised non-standard energy calculations

    • Performs traffic analyses

    • Accountable for technical site surveys

    • Accountable for the technical content of the order between MS 0b and MS 2z

    Solution planning – Availability and lead times

    • Coordinates solution lead times from Supply Line and local sourcing

    Solution planning – Installability

    • Ensures that the proposed solution can be installed

    • Ensures that the cost and work effort impact of installation is part of the solution's costing, especially in non-standard installation method cases

    Solution planning – Maintainability

    • Ensures that the proposed solution fulfils the customer's product lifecycle needs

    • Identifies possible deviations from standard maintenance methods and ensures that a resolution is found

    Solution planning – Compliance

    • Ensures that the proposed solution fulfils local codes, regulations and safety requirements

    • Ensures alignment with environmental regulations

    • Ensures that the planned solution complies with KONE engineering policy

    Key tasks in the KONE Sales process

    • Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)

    • Executes activities for a holistic solution plan

    • Leads full chain engineering teams on major projects until handover to the CSE Engineer, Project

    • Hands over the engineering to CSE Engineer, Project on the most complex project cases for execution on the Start-up meeting

    Key tasks in the KONE Delivery process

    • Accountable for layout creation

    • Analyses change requirements, and makes proposals for the new solution plan

    • Provides necessary details to the CSE Specialist for ordering materials and completing the documentation process

    • Proposes change order (variations and addworks) sales opportunities to the Project Manager

    • Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors

    CSE Engineer, Solution role in the KONE SEB process

    • Shares knowledge with maintenance as needed

    General responsibilities

    • Participates in product and new services release information-sharing sessions

    • Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs

    • Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio

    • Contribution to the Customer Solutions Engineering virtual and local network

    • Contribute to and utilise the Customer Solutions Engineering case library

    • Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)

    • Is the primary front line technical contact person for the Supply Line Tendering Engineers

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