service sales officer - Tangshan, 中国 - KONE

描述

Telesales to create opportunities proactively

Phone sales to core 2 and core 3 customers including maintenance contract conversions,

renegotiations and new digital services. Can sell VB repairs through campaigns

Proactive creation and development of customer relationships

Creates, qualifies and communicates leads and sales opportunities for entire KONE sales team

(e.g. cross-selling)

Responsible for making courtesy calls

Takes care of inbound and outbound telesales

Ensures successful conversions with existing and new maintenance customers

Driving execution of her/his individual sales plan

General responsibilities for all core 2 and 3 customers

Responsible for gathering relevant information about market and competitors while interacting

with customers

Renegotiation and cancellation prevention

Renegotiates expiring contracts proactively, if any

Responds and resolves cancellation risks

Defends price escalation and resolve issues

Monitor and resolve suspended contracts if any

Complaint and query handling

Solves complaints with the rest of KONE team

Handles queries

Supports the finance function in money collection

Support sales people

Qualifies leads and plans and schedules visits for farmer

Data quality and communications to ensure customer experience

Coordinates technical problems with supervisor and technicians

Coordinates with supervisor and technicians in case of technical problems or new opportunities

Monitors the leads and new opportunities in CRM and assigns them to right person

Follows customers not visited; calls and identifies level of satisfaction and opportunity

Documents the customer and contact information, maintains customer data

Responsibilities in modernization sales:

Identifies, develops and follows up existing opportunities of modernizations while calling

customer for maintenance topics

Can sell VB Repairs in campaigns

Follows up the modernization opportunities forecasted for the month and pushes for

appointment for salesperson

Identifies inspection and KONE Care for Life (C4L) opportunities and push for negotiation

Coordinates with supervisor/technicians when site survey is required before new offer for

modernization * Ensures customer satisfaction Potential additional responsibilities: * Supports hunter in the following areas (exact work split between hunter and sales specialist may vary country by country) * Books appointments, generating leads in LIO and using KONE Tools * Calls customers based on the target list and fixing appointments (considering various factors e.g. location, other appointments) * Informs hunter about the appointments * Updates CRM according to the communication of the hunter on outcomes of the meetings * Creates opportunities and offers with the basic information wherever required

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