宾客服务主管 - Shanghai

统筹宾客服务团队日常运营,确保前台、礼宾、客房服务等环节高效协同,持续提升宾客满意度与服务品质; 2. 负责宾客投诉的及时响应与闭环处理,分析服务短板并推动流程优化与员工培训改进; 3. 执行酒店服务标准与操作规范,监督服务质量检查与绩效评估,落实服务指标考核与持续改进; 4. 协助制定并完善宾客服务相关制度、应急预案及服务话术,保障服务合规性与一致性; 5. 配合人力资源部门开展一线服务人员带教、考核与梯队建设工作。 · 大专及以上学历,旅游管理、酒店管理、工商管理等相关专业优先; 2. 具备2年及以上高星级酒店宾客服务或前厅部基层管理岗位工作经验; ...

统筹宾客服务团队日常运营,确保前台、礼宾、客房服务等环节高效协同,持续提升宾客满意度与服务品质; 2. 负责宾客投诉的及时响应与闭环处理,分析服务短板并推动流程优化与员工培训改进; 3. 执行酒店服务标准与操作规范,监督服务质量检查与绩效评估,落实服务指标考核与持续改进; 4. 协助制定并完善宾客服务相关制度、应急预案及服务话术,保障服务合规性与一致性; 5. 配合人力资源部门开展一线服务人员带教、考核与梯队建设工作。 · 大专及以上学历,旅游管理、酒店管理、工商管理等相关专业优先; 2. 具备2年及以上高星级酒店宾客服务或前厅部基层管理岗位工作经验; ...

Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun... · ...

负责前台接待、宾客登记、入住与退房办理等日常服务工作; 2. 解答宾客咨询,协调处理客房、餐饮、设施等相关需求及一般性投诉; 3. 协助开展客户关系维护,记录并反馈宾客意见与建议,提升服务体验。 · 大专及以上学历,专业不限; 2. 具备良好的沟通表达能力、服务意识和应变能力; 3. 能熟练使用办公软件,具备基础英语交流能力者优先; 4. 遵守职业操守,无违法违纪记录,能适应轮班工作安排。 · Join Crowne Plaza one of the largest and best loved premium hotel brands in the w ...

岗位职责: 1. 保持库存现金限额并保证每日对所收现金进行准确报告。 2. 促进酒店内房间及设施的销售,分析并批准折扣/扣减。确保一线员工掌握销售技巧,尽量提高销售。 3. 按照酒店政策,组织员工实习,并对员工的实习做出评价。 4. 确保到酒店的客人都受到及时关注,对客人需求作出反映,解决相关问题。 5. 高效的提供服务,正确处理客人的投诉。 6. 领导安排其他事务。 · 任职要求: 1.能够读写英语; 2.熟练使用微软办公软件和前台Opera系统。 3.拥有2年前厅或宾客服务工作经验。 · Join Crowne Plaza one of the la ...

We are currently looking for a Service Leader – Guest Floor to join our Housekeeping team.The service leader supervises the Housekeeping Department in accordance with polices, standards and guidelines established by Shangri-La Hotels. As a Service Leader - Guest Floor, we rely on ...

Responsibilities include managing daily restaurant operations, ensuring service quality meets company standards. · ...

KPI manager responsible for customer service team in Shanghai. · ...

This position is responsible for managing all online channels of customer service and working closely with internal teams to deliver various assets. · Collaborate with line manager to establish KPIs for the customer service team across all online channels. · Handle customer compl ...

This position involves monitoring sales order processing, including export trade and domestic trade based on complete customer data from sales/technician staff in accordance with the superior and existing rules of the company.Carry out up-to-date filing of correspondence and lega ...

The job involves managing a team of service engineers, scheduling their tasks, and ensuring quality service to customers. The supervisor must stay aligned with the company's strategy and goals while supporting other areas and subsidiaries as needed. · ...

This position is responsible for monitoring sales order processing, including export trade and domestic trade. The candidate will carry out filing of correspondence and legal documents, make connections with authorities for import/export businesses. They will also work together w ...

Mandarin Oriental Pudong Shanghai is looking for an In Room Dining Supervisor to join our Food Beverage Service team Are you a master of craft Do you thrive in a team that succeeds together demonstrating integrity and respect while acting responsibly Do you embrace a growth minds ...

To assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times. · ...

The Technical Support Customer Manager Lead provides technical support customer management (TAM) services to ensure clients maximize the value of their Google Cloud Platform investment. TAM surrounds learning and enablement, platform uptime , architecture stability and operationa ...

Welcome to the Hotel Operations Team The high-quality standards of Shanghai Disney Resort Hotel Operations mark the start of a unique career journey. Every day, we provide guests with clean and tidy experiences so that they can enjoy the magic. · Fair compensation for your work · ...

We are responsible for all activities related to the front desk. · Familiar with Opera system,Fluent English speaking,personality strong pressure resistance. · Responsible for all activities related to the front desk · Billing entry and exit proceduresAssigning rooms Guest Handli ...

This is an entry-level · position responsible for all front desk activities, · including guest check-in/check-out, · room assignments and foreign exchange services. · Familiarity with Opera system. · ...

Position Summary · This position is the colleague who is responsible for managing admin relevant topics/activities in the Business Unit (BU for short hereafter) and as the general operational process owner of support function to meet the BU's demand in internal business operation ...

Position Summary · This position is the colleague who is responsible for managing admin relevant topics/activities in the Business Unit (BU for short hereafter) and as the general operational process owner of support function to meet the BU's demand in internal business operation ...

Welcome to the Hotel Operations Team · The high-quality standards of Shanghai Disney Resort Hotel Operations mark the start of a unique career journey. Every day, we provide guests with clean and tidy experiences so that they can enjoy the magic. · Clean multiple rooms individual ...