宾客服务主管 - Shanghai

仅限注册会员 Shanghai, 中国

1个月前

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负责宾客接待服务工作,统筹安排前台接待、问询引导、投诉处理等日常运营事务,确保服务质量符合标准。 2. 监督并优化宾客服务流程,提升客户满意度,及时协调解决宾客在住宿、餐饮及其他服务环节中的问题。 3. 组织开展服务人员的业务培训与绩效考核,持续提升团队专业能力和服务意识。 4. 配合相关部门完成重大接待任务及突发事件应急处理,保障宾客安全与服务体验。 5. 定期汇总宾客反馈意见,形成分析报告并提出改进措施,推动服务质量持续改善。 · 大专及以上学历,酒店管理、旅游管理或相关专业优先。 2. 具有1年以上酒店或高端服务业宾客服务相关工作经验,具备基础管理 ...
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