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Exams Services Officer - Beijing, 中国 - British Council
描述
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Pay Band: 5 (from CNY 7,304 per month)
Country/Location: Beijing, China
Department: Exams
Contract Type: Fixed term contract (2 years)
Closing Date: Sunday, 19 May :59 China Time (GMT +8)
Role Purpose:
• To ensure that examinations are conducted professionally and in accordance with QCA (Quality & Compliance Assessment) requirements and Global IELTS standards in all Test Centres in North and Central China by recruiting, training, monitoring test day personnel and managing their performance.
Accountabilities:
1. Test delivery support on IELTS on Computer test centres
• Provide enough support (venue staff training and management, operation support and guidance) for IOC (IELTS on Computer) test centres to ensure the test can delivered smoothly and compliantly.
• Deliver IOC (IELTS on Computer) trainings to test venue staff in accordance with compliance requirements.
• Research and create new training measures to improve TDP (Test Day Personnel) performance effectively.
• Manage IELTS Test Day Personal training schedule and process to work closely with recruitment plan and in line with refresh training requirements.
2. Freelance Test Day Personnel management
• Test day personnel deployment for IELTS on Paper test sessions.
• Performance management and feedback of freelance test day personnel.
• Conduct test day personnel training and training material compilation.
• Test day personnel recruitment and account management.
3. Quality assurance and compliance management of IELTS test day delivery
• Manage test day delivery effectively in strict accordance with disciplinary procedures.
• Audit report follow-up and action plan compilation.
• Conduct test day audit and complete audit report on time.
• Contribute to the development of TDP (Test Day Personnel) performance monitoring and evaluation system.
4. Cover other colleagues' duties and miscellaneous shared tasks
• Undertake agreed handover from other officers and deliver assigned duties in compliance with working procedures and standards.
• Financial duties per delegation and compulsory filing management.
• Other shared team duties.
5. Other duties
• To ensure all duties are delivered in line with the British Council's policy on Child Protection and Equality, Diversity and Inclusion, and these is taken into account when planning and delivering activity.
• Manage information created and received in compliance with the British Council's information management standards, policies, the UK data protection principles and local legislation.
Role specific knowledge and experience:
• Experience in people management
• Experience in training and quality assurance
Requirements:
• Qualification: Bachelor's degree or relevant experience
• Language:
o English B2 (Aptis C, IELTS 6.5 or equivalent)
o Chinese C1 (HSK 5 or equivalent)
• Additional information:
o Work on weekends as IELTS Supervisor or other roles at least once every two months.
o Expected to be flexible in working hours with need to work some weekends and evenings in response to operational needs.
o Such requirements will be managed within HR guidelines, including work-life balance policies.
• Condition of Employment:
Locally Recruited
Applications are welcomed from candidates currently in this location with a natural right to work.
Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.
Benefits:
• Annual Leaves (on a pro-rata basis if the service period is less than one full year); public holidays
• Statutory benefits: national social insurance benefits and housing fund
• Other benefits: commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance
• 13th month salary: staff who pass the probation and work for minimum of 6 months in a year will be entitled to annual bonus in December
• Performance-related pay: paid annually according to relevant performance review scheme
• Professional development opportunities
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
