-
British Council Beijing, 中国We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. · We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in par ...
-
Asian Infrastructure Investment Bank AIIB Beijing, 中国Asian Infrastructure Investment Bank AIIB · The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is financing the Infrastructure for Tomorrowinfrastructure with sustainability at its core. We began operations in Beijing in January 2016 ...
-
Asian Infrastructure Investment Bank AIIB Beijing, 中国Asian Infrastructure Investment Bank AIIB · The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is financing the Infrastructure for Tomorrowinfrastructure with sustainability at its core. We began operations in Beijing in January 2016 ...
-
British Council Beijing, 中国We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. · We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in par ...
-
CDP Beijing, 中国CDP is seeking motivated and organised individuals, with an interest in data management and delivering great customer service, to join our Disclosure Operations Team. · This is an exciting opportunity to contribute significantly to the vital work of CDP by supporting the compani ...
-
Pinsent Masons Beijing, 中国 全职The purpose of this hybrid position is to provide junior legal secretarial support and reception services for our Beijing office. It is important that services are delivered to the business in a manner consistent with the increasingly competitive environment in which Pinsent Maso ...
-
Front Desk Admin
1周前
AppsFlyer Beijing, 中国We are seeking an organized and efficient Administrative Assistant to provide support to both Beijing and Shenzhen team, as well as handle front desk duties. The ideal candidate will possess excellent communication and organizational skills, be able to multitask effectively, and ...
-
Sales Executive
1天前
Renaissance Hotels Beijing, 中国 全职POSITION SUMMARY · Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experi ...
-
Newfold Digital Beijing, 中国 全职Markmonitor is the global leader in enterprise domain management. We are looking for a top-performing New Business Sales Executive (NBSE) responsible for driving revenue growth by generating new-to-company business. The role requires a strong focus on business development, sales ...
-
Cathay Pacific Airways Limited Beijing, 中国Company Description · At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities. · With a global team, we offer a dive ...
-
Mercedes-Benz Beijing, 中国Tätigkeitsbereich:PersonalFachabteilung:Human Resources & AdministrationGesellschaft:Beijing Mercedes-Benz Sales Service Co., Ltd.Standort:Mercedes-Benz Sales Service Co., Ltd., BeijingStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:BEIQDArbeitszeit:Vollzeit Join usAufga ...
-
Secretary -FIN
3天前
Hilton Beijing, 中国 OTHERWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
-
World Economic Forum Beijing, 中国 全职DIGITAL SUCCESS SPECIALIST, ASIA · The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation. · The Forum engages the foremost political, business and other leaders of society to shape global, region ...
-
Secretary -FIN
4天前
DoubleTree by Hilton Hotel Beijing Beijing, 中国 全职With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
-
Assistant
4天前
Valmet Beijing, 中国 全职Pick up the phone call & transfer the phone directly to extension properly · Handle the mailing service & distribution · Take care of office facilities maintenance including meeting room's equipment, furniture and light change etc. · Look after the office security for main/back ...
-
IQEQ China, 中国 OTHERCompany Description · IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. · Job DescriptionTo be manager ...
-
University of Melbourne Beijing, 中国 全职About the Role · Join the China Office team as the Coordinator, Research and Research Training (China) and become a key player in driving the University of Melbourne's cutting-edge research initiatives forward. Based in Beijing, and reporting directly to the Country Manager, Chi ...
-
Alter Domus China, 中国 全职ABOUT US · We are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. · With a deep understanding of what it takes to succeed in a ...
-
Société Générale Assurances Beijing, 中国 Permanent contractAnalyst, Cash Clearing and FI Trade · Permanent contract|Beijing|Corporate & Investment banking Analyst, Cash Clearing and FI Trade · Beijing, China · Permanent contract · Corporate & Investment banking · Responsibilities · Job Summary / Job Purpose · Responsible for provid ...
-
Asian Infrastructure Investment Bank AIIB Beijing, 中国Asian Infrastructure Investment Bank AIIB · The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is financing the Infrastructure for Tomorrowinfrastructure with sustainability at its core. We began operations in Beijing in January 2016 ...
Exams Services Officer - Beijing, 中国 - British Council
描述
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Pay Band: 5 (from CNY 7,304 per month)
Country/Location: Beijing, China
Department: Exams
Contract Type: Indefinite
Closing Date: Wednesday, 08 May :59 China Time (GMT +8)
Role Purpose:
The Examinations Services Officer – IELTS Operational Support Centre – is a key role in the provision of reliable, adequate, timely and active support to British Council internal and external stakeholders to ensure the quality test day delivery.
The job holder is expected to respond to enquiries in a professional manner, take initiative in Support Centre service enhancement and work closely with operations teams in achieving high level of test delivery. The position aims to continuously elevate the quality of customer interactions and contribute significantly to the seamless operation of our examination support services. By conducting thorough evaluations, implementing robust quality assurance protocols, and providing actionable feedback, the post plays a crucial role in maintaining the integrity, accuracy, and efficiency of our exams service.
Accountabilities:
• Coordinate with operational function teams to work collectively to ensure the successful delivery of high-quality examinations services to test venues with the corporate standards and the requirements of the exam boards.
• Provide accurate and timely information to customers while resolving concerns or escalating issues as necessary to ensure prompt resolution.
• Handle customer inquiries and issues through various communication channels (phone, email, chat) in a professional and courteous manner.
• Conduct regular evaluations of customer interactions (calls, emails, chats) to assess service quality, adherence to scripts, and compliance with company policies and procedures.
• Develop and implement quality assurance processes and standards to maintain service excellence and consistency across Support Centre agents.
• Be responsible for Support Centre outsourcing staff management.
• Ensure all duties are delivered in line with the British Council's policy on Child Protection and Equality, Diversity and Inclusion, and these is taken into account when planning and delivering activity.
• Manage information created and received in compliance with the British Council's information management standards, policies, the UK data protection principles and local legislation.
Role specific knowledge and experience:
• Experience in administration that required high level understanding about test day policy and internal team structure.
• Working experience within a call centre or customer service setting where quality control is highly observed.
• Effective communication and engagement with children and their families.
Requirements:
• Language:
o English at Proficiency Level B2 (Aptis B2, IELTS 6.0 or equivalent)
o Chinese at Proficiency Level C1 (HSK 5 or equivalent)
• Condition of Employment:
Locally Recruited
Applications are welcomed from candidates currently in this location with a natural right to work.
Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.
Benefits:
• Annual Leaves (on a pro-rata basis if the service period is less than one full year); public holidays
• Statutory benefits: national social insurance benefits and housing fund
• Other benefits: commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance
• 13th month salary: staff who pass the probation and work for minimum of 6 months in a year will be entitled to annual bonus in December
• Performance-related pay: paid annually according to relevant performance review scheme
• Professional development opportunities
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement