Origin Ops Associate - Shanghai, 中国 - Wayfair

描述

Operations:

• Manage inbound orders across China and S.E Asia and coordinate with Origin agents to ensure seamless order processing.
• Address order exceptions and discrepancies arising between shipper bookings and supplier-provided order information in a timely manner.
• Monitor and assess daily performance of agents, providing guidance aligned with standard operational processes. Escalate risks to the line manager when necessary.
• Conduct weekly scrum meetings with individual agents to identify demands and risks.
• Collaborate with cross-functional teams to optimize freight operations and resolve any operational issues.
• Proficiently perform data analysis to offer insights and facilitate straightforward problem-solving.
• Gather operational feedback, establish a continuous improvement plan, and oversee its implementation through managing agents.
• Monitor and track supplier and shipper performance to ensure adherence to service level agreements (SLAs).

Data Analysis:

• Utilize SQL and other data analysis tools to extract actionable insights from operational data.
• Analyze key performance indicators (KPIs) to identify trends, exceptions, and areas for improvement.
• Develop reports and dashboards to communicate findings and track performance metrics.

Required Experience/Skills

• Possession of a bachelor's degree in Business Administration, international trade, Operations Research, Economics, Supply Chain, Logistics, or a directly related field, coupled with analytical or consulting role experience.
• Excellent interpersonal skills, adept at managing multiple stakeholders.
• Fluent in English with excellent written and verbal communication skills.
• Proficiency in Microsoft Office/Google Suite and adeptness in working with data.
• Strong multitasking skills, detail-oriented nature with a focus on accuracy, and ability to manage and prioritize concurrent projects.
• Excellent analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Preferred or plus

• Background in supply chain-related majors or prior experience in order management and international logistics.
• Familiarity with Google BigQuery.
• Experience in working with global teams and external partners.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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