- Provides guest services and in-house service as leadership in the Housekeeping Department in accordance with the objectives, performance and quality standards established by Four Seasons Hotel & Resorts and the Hotel.
- To have complete knowledge of Four Seasons' Quality Standards, Service Standards and Group Specifications
- To have complete knowledge of Four Seasons' Programs e.g. Guest History
- To have complete knowledge of Four Seasons' standards operating policies and procedures
- Makes Guest delighted and retention is the primary focus of all job function
- Leads the respective sections' colleague in the efforts to ensure guest was delighted
- Ensures all interactions with guests are handled professionally and with care adhering to hotel's policies and procedures
- Maintains and enforces all quality and service standards and procedures for Housekeeping Services
- Makes gust delighted, including internal customers, the primary focus of all duties
- 例如:
- :检查顾客衣物的所有部分,确保没有缺扣,如 果有缺,要补上
- :确保制服整洁给顾客以美感
- Spot checks the phone log book to ensure the quick and correct handling of guest requests
- Analyzes and solves any recurring problems that arise
- Notes, collects and actions on any guest' preferences
- Update guest history remarks (Opera system) for any guest complain or comments, to make sure delighted service presentation upon next arrival
- Opera系统),以便其日后再次入住时,得到喜出望外的服务
- Offers all possible assistance to guests at all times
- Prepares annual budget for the Laundry Department
- Prepares laundry revenue per occupied room figures
- Prepares laundry expenses per occupied room figures
- Prepares annual Capex for needed equipment replacements and upgrades
- Monthly Forecast
- Prepares monthly forecasts, and maintains accurate revenue and expense figures to ensure correct forecasting
- Monitors and controls all Departmental expenses
- Prepares, check and signs all invoices and requisitions
- Signs all Purchase Orders
- Controls use of all chemicals and supplies to limit wastage
- Ensures that equipment is always in proper working condition
- Develops and oversees preventive maintenance program together with the Engineer Department
- Regularly inspects all machines and equipment
- Countersigns all work orders and inspection reports.
- Ensures items are processed in accordance to Four Seasons standards and requirements
- Communicates Four Seasons standards to staff
- Conducts daily quality inspections of all types of finished work
- Rooms housework
- F&B housework
- Staff uniforms
- Guest Laundry & Valet
- Checks linen in guest rooms and F&B outlets
- Ensures washing formulas are followed
- Establish washing formulas
- Communicates formulas to staff
- Random checks correct compliance and chemical dosages
- Reviews work cycles and procedures
- Reviews work and service cycles to ensure correct flow of work
- Sets and maintains service standards
- Clearly describes standards
- Constantly compares staff performance to standards
- Leads the team
- Practices upfront, hands on, visible leadership
- Leads by example and by doing as well as by instructing and showing
- Motivates employees
- Provides positive and constant feedback and reinforcement
- Listens effectively
- Seeks out employees concerns and offers assistance
- Recognizes staff birthdays and special occasions
- Coaches, counsels & disciplines employees
- Records and notes employee actions that required follow-up
- Prepares for and conducts required sessions with employees
- Determines the sections' priorities, sets goals and follows up
- Prepares and follows action plans
- Orders priorities correctly
- Prepares daily "To Do" list
- 培训
- Conducts orientation and induction for new employees
- Prepares for and conducts new employee orientation.
- Conducts skills training.
- Conducts employee training and re-training
- Continually coaches and provides training assistance to staff.
- Observes staff performances, notes areas that require improvement, and recommends training.
- Analyzes training needs
- Practices safe working habits
- Handles all equipment in a proper manner
- Practices accident prevention measures
- Reports any unsafe equipment or situations to the Service Leader
- Maintains the cleanliness of the Laundry
- Follows all daily, weekly and monthly cleaning schedules
- ,周和月清洁计划
- Follows all procedures for opening and closing the department
- Follows directions of Service Leader for any special cleaning projects
- Maintains good personal hygiene and grooming
- Reports to work clean and well groomed
- Is personally committed to Four Seasons' culture
- Communicates the Four Seasons' culture to all staff
- Knows, understands and is committed to the principles of Four Seasons culture
- Is guided by the Four Seasons culture in all contact with guest and other staff
- ,以四季文化为指导原则
- All information should be in confidential.
- Performs other duties as may be required by management from time to time.
- Set up good relationship with all the department of the hotel, and keep smooth working
- Assist Security to identify any suspect and report to Security to make sure guest's safe.
- Performs all duties in a manner that is environmentally responsible:
- Reduces waste of supplies and paper and other materials
- Conserves water and electricity
- Recycles glass, cans and paper when possible
- Complete 12 years' school education
- 12年义务教育
- Minimum 5 years' International class Hotel working experience
- 5年国际品牌酒店的工作经验
- Good Communications skills
- Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.
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Laundry Manager(Local)-Park Hyatt Hangzhou
发现在: Talent CN S2 - 6天前
Hyatt Corporation Hangzhou, 中国 全职Laundry Manager(Local)-Park Hyatt Hangzhou · Park Hyatt Park Hyatt Hangzhou CN HangzhouHousekeeping/LaundryDepartment Head/ManagerFull-timeReq ID: HAN001167Local Summary · Liaises withHousekeeping and other related departments on daily operations. · Works closely withall depa ...
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发现在: Talent CN S2 - 2天前
Standard Chartered Bank Hangzhou Shi, 中国 全职RESPONSIBILITIES · Strategy* Understand, acknowledge and comply with the requirements onindividual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies; · Effectively ensure and intensify internal cont ...
Laundry Manager - Hang Zhou Shi, 中国 - Four Seasons Hotels and Resorts
描述
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
ESSENTIAL FUNCTIONS主要职责:
General/Technical Knowledge 综合技术知识
具有全面的四季标准的运作政策及程序方面的知识
Customer Loyalty 宾客忠实感
确保以专业并符合酒店政策、程序的方式与宾客进行良性的互动、交流
Service Standards服务标准
Directly: by checking every article of gust clothing to ensure no missing buttons and replacing when needed
Indirectly: Ensuring uniforms are clean and attractive for the staff to wear and guest to view
Guest requests顾客要求
Guest complaints顾客投诉
随时随地为客人提供帮助
Budget and Forecast Preparation 预算和预测准备
预算Budget
准备每年的洗衣部门预算
按照住房率指数准备洗衣房费用
按照住房率指数准备洗衣房费用
固定资产Capex
准备每年固定资产的更换和升级
月预算
准备月/季预算,保持精确地收入和消耗保证数目准确地被预算
Cost Control 库存控制
监督控制部门开支
准备、检查和签署所有的发票和申请单
签署所有采购货品
控制化学用品和供应品的用量,降低浪费
Maintenance of Equipment 设备保养
确保设备处于正常工作状态
和工程部一起进行设备保养
经常检查机器设备
部署维修工作单和检查报告
Quality Control 质量控制
确保程序按照四季集团标准和要求
与员工交四季流集团标准
指导每日工作质量检查
房务部工作
餐饮部工作
职员制服
客人洗衣
检查客房布草和餐饮布草
确保按洗衣程序运做
建立洗衣程序
传达程序给员工
随机检查化学品剂量的正确使用
回顾工作周期和程序
审视工作和服务环节,确保正确的洗衣工作
Leadership 领导能力
建立并保持服务标准
清楚地阐述标准
持续比较员工的表现以达到标准
领导员工
实践在前,亲自动手,展示领导能力
要起到带头模范作用,给员工示范和指导
激励员工
提供积极、持续性反馈及帮助
有效的倾听
找出员工所关心的,并提供帮助
要记住员工的生日和一些特殊事情
传授,劝告和纪律约束
记录员工的表现
准备和举行员工会议
制定本班组工作重点,设立目标并积极跟进
准备并跟踪相关工作计划
制定工作重点
准备每日"必做"单
Health, Safety & Hygiene 健康,安全和卫生
Hotel Culture 酒店文化
确保对四季文化的承诺
与员工就酒店的文化进行沟通
认知、了解热四季文化,并不遗余力地为此而努力
NON-ESSENTIAL FUNCTIONS 其它职责:
KNOWLEDGE AND SKILLS 任职要求:
Education 教育水平:
Experience 工作经验:
Skills and Abilities 技能及能力: