- Strategy* Understand, acknowledge and comply with the requirements onindividual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
- Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
- Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
- Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
- Cooperate with any investigations or reviews on regulatory failure such as accountability review.
- Support to achieve business objective at the respective branch
- Drive or support cost optimization initiatives to achieve cost saving target
- Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience
- Achieve client satisfaction in daily branch services and operations
- Build SCB a great place to work
- Actively participate in various campaigns related to service team and achieve the target
- Develop multi-product knowledge and job skills to support different segments and sales channels
- Complete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline
- Perform bank required due diligence in branch start of day and end of day work on daily base to ensure no exception in execution
- Complete regulatory required reporting timely and accurately to ensure the report follows regulatory requirements with no exception
- Support Line Manager achieve good MCA rating in branch audit
- Escalate for any exception detected or observed in daily work to minimize potential negative impact on the bank
- Ensure all required certifications are obtained per internal and external requirements
- Acknowledge and follow bank job rotation policy/procedure that working location will be subject to detail arrangement on due with no objection
- Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions
- Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct; well manage client complaints & CDD
- Perform bank required due diligence in branch start of day and end of day work on daily base to ensure no exception in execution
- Complete regulatory required reporting timely and accurately to ensure the report follows regulatory requirements with no exception
- Support Line Manager achieve good MCA rating in branch audit
- Escalate for any exception detected or observed in daily work to minimize potential negative impact on the bank
- Ensure all required certifications are obtained per internal and external requirements
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
- Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation
- Actively participate in various campaigns related to service team and achieve the target
- Develop multi-product knowledge and job skills to support different segments and sales channels
- Complete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline
Teller - Hangzhou Shi, 中国 - Standard Chartered Bank
描述
RESPONSIBILITIES
Business
Processes* Embed client centric mind in daily operation as well as to maintain up best in class front-line service
People & Talent* Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation
Risk Management* Handle all counter operations, branch transactions in good result to ensure all bank internal and external rules/standards/procedures/manual are strictly followed
Governance* Handle all counter operations, branch transactions in good result to ensure all bank internal and external rules/standards/procedures/manual are strictly followed
Regulatory & Business Conduct
QUALIFICATIONS
TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS