Account Management Lead, Seller Compliance - Shanghai, 中国 - Amazon (Shanghai) International Trading Company Limited

描述

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.

By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

• Manage a team of Seller Compliance Account Managers and possess the ability to influence senior internal and external stakeholders, have strong sales skills, a track record of using data and tools to drive business growth and be comfortable operating in an ambiguous environment.
• Take on planning and strategic projects to scale and diversify the program over the longer term.
• Develops and guides team to provide prompt and efficient support service to thirdparty Amazon Sellers.
• Actively seeks solutions through logical reasoning and data interpretation skills and owns reporting and accountability of dynamic solutions.
• Distills key challenges faced by team and drive resolution through coordination with external subject matter experts.
• Demonstrates excellent timemanagement skills and has the ability to coach and motivate team working with portfolio of independent thirdparty Amazon Sellers.
• Actively monitors, tracks and drives performance metrics across the team including productivity, issue resolution and customer delight.
• Liaises with other departments such as Seller Support, Finance, Merchant Investigations and WW business teams as required to respond to Seller's issues and questions.

• Experience successfully leading and developing teams of direct and indirect reports, and managing junior managers.
• Proven trackrecord as individual contributor in fostering key client relationships and hitting quotas/targets.
• Selfmotivated, resultsdriven and autonomous taking responsibility for achieving targets.
• Strong analytic and project management skills.
• Proven ability to work with global and crossfunctional teams across businessdevelopment, marketing, operations, central functions, product development, legal teams, etc.
• Good balance between strategic/analytical skills and operational execution.
• Excellent written and verbal communication skills, with the ability to persuade, convince and explain complex concepts up to Director/VP level.
• Ability to juggle multiple priorities and make things happen in a fastpaced, dynamic environment; bias for action.
• Adherence to highstandards and backbone in support of customers.

• Language: Chinese and English
• 10+ years of relevant experience in retail or account management, with a proven track record of managing high performing teams and projects.
• 3+ years in hiring and developing people/team.
• University Degree required.
• Experience in business development/sales/consulting (toptier firm), preferably in the technology, internet and ecommerce sectors.
• Success managing dynamic account portfolios.

• Experience successfully leading and developing teams of direct and indirect reports.
• Proven trackrecord as individual contributor in fostering key client relationships and hitting quotas/targets.
• Selfmotivated, resultsdriven and autonomous taking responsibility for achieving targets.
• Strong analytic and project management skills.
• Proven ability to work with global and crossfunctional teams across businessdevelopment, marketing, operations, product development, legal teams, etc.
• Good balance between strategic/analytical skills and operational execution.
• Excellent written and verbal communication skills with the ability to persuade, convince and explain complex concepts up to Director/VP level.
• Ability to juggle multiple priorities and make things happen in a fastpaced, dynamic environment; bias for action.
• Adherence to highstandards and backbone in support of customers.

• Language: Chinese and English
• 10+ years of relevant experience in retail or account management, with a proven track record of managing high performing teams and projects.
• 3+ years in hiring and developing people/team.
• University Degree required.
• Experience in business development/sales/consulting (toptier firm), preferably in the technology, internet and ecommerce sectors
• Success managing dynamic account portfolios

• Experience with cross border ecommerce compliance on product compliance, trade compliance or global tax/European Value Added Tax (VAT) a plus.