Sr. SAP Concur Support - Beijing, 中国 - Cognizant Technology Solutions

描述

As a consultant in this engaging & growing team, you will learn to deliver operate services which includes troubleshooting and understanding of the request/problem raised, solving day to day production issues (bug fixes) within the agreed Service Level Agreements, identifying potential areas of improvement and delivering the improvements, supporting the team in trending analysis and other internal initiatives to develop the required functional, technical and soft skills.

• Responsible for the configuration of parameters and settings within SAP Concurs Expense module according to the overall design defined by the Functional Consultant.
• Manage third-party and Concur integrations (e.g., credit cards, direct reimbursement to employees, direct payments to vendors)
• This is a support role to work in client ecosystem and help clients in resolving any Concur related issues and help them implement/ integrate where required.
• Provide client/ internal team expertise & support for troubleshooting of technical issues related to the SAP Concur T&E interface.
• Lead client knowledge transfer/ training sessions with client technical resources remotely.
• Experience with core Concur development tools including user administration, imports/exports, forms, workflows, audit rules.
• Excellent communication and presentation skills.
• Experience working with multi-tiered ticket handling/resolution systems.
• Demonstrated ability to prioritize and manage workflow to meet deadlines.
• Effective verbal and written communication skills.
• Manage the expectations of the client with regards to product functionality, functional deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
• Administer and support Concur Expense.
• Administer and support integrations between Concur and other applications (S4 Finance, SF, etc).
• Work closely with HR IT, internal and external stakeholders in a collaborative way.
• Provides support and resolve tickets belonging to systems within responsibility.
• Provides technical incident, service request, and problem tickets management oversight and prioritization.
• Provides major incident oversight and communicates status to the business in a timely manner.
• Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary.
• Understands and assesses the financial impacts of incidents related to disrupted product processes – assisting the business work through complex errors.
• Analyze batch failures/errors and summarize findings.
• Advises and assists L1 resources as needed.

• Chinese (Mandarin) & English speaking resource.
• Certification in Concur