客服(crm)经理/主管 - Shanghai, Shanghai

仅限注册会员 Shanghai, Shanghai, 中国

1个月前

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该职位来源于猎聘 1. · 统筹管理会员体系及策划(CRM)以及客户服务(CS)板块; 2. · 会员等级及权益、会员招募与活跃度、沙龙及活动策划、外部异业合作、租户会员合作的策划与落地; 3. · 服务台及会员中心服务体系策划及SOP制定,日常服务管理,客诉及活动执行等; 4. · 会员行为及数据分析,会员发展策略及品牌策略; 5. · 筹备期会员策略及会员招募; 6. · 后台系统策划,会员数据分析及工作计划落地,会员体系、会员服务、会员活动策划及落地; 7. · 协同推广活动策划落地及跨部门协同; 8. · 线上活动及会员积分活动洽谈与落地; 9 ...
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