客服高级专员 - 西宁市
仅限注册会员 西宁市, 中国
1周前
工作职责 · 1.负责客服台顾客接待、商场便民措施、礼仪服务相关工作; · 2.负责保持工作区域内的环境整洁,为顾客提供良好的服务环境,确保对客设施 · 设备完好; · 3.负责了解商场各类促销活动并做好对客解释,负责总台及客服中心顾客退换货处理; · 4.负责接待顾客咨询、及时处理投诉,对投诉案件的具体情况和处理结果进行记 · 录,重要问题及时汇报; · 5.负责开店迎宾曲、闭店送宾曲及日常播音室的广播播放工作及公司对外宣导大 · 屏的操作工作; · 6.负责商场开、闭店的统一协调工作; · 7.负责保管并记录各类台账、现金、发票及物品,交接工作准确无 ...
工作描述
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