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Wuxi

    Customer Service Engineer - Wuxi, 中国 - Bekaert

    Bekaert
    Bekaert background
    描述

    Be part of something bigger

    As the world and the way people live is changing, at Bekaert we believe it's our responsibility to contribute to finding new solutions for the future. Our ambition is to be the leading partner for shaping the way we live and move. And to always do this the Bekaert Way – safe, smart, and sustainable.

    With a heritage of more than years, we continue to strengthen our core competencies that have made Bekaert a global market and technology leader in material science of steel wire transformation and coating technologies. Today, we also apply our expertise beyond steel to create new solutions with innovative materials and services for markets including new mobility, low-carbon construction, and green energy.

    As a dynamic and growing company with over 27, employees worldwide, 75 nationalities, a retention rate above 90% and almost € 7 billion in combined revenue in , we're looking for someone like you to join our team

    Why join us?

  • Personal Growth – Let us help you unlock your full potential
  • Pioneering – Join us to challenge the impossible
  • Creativity - Discover possibilities beyond steel
  • Purpose – Drive progress for our planet and people
  • Diversity – Together, we create change
  • PURPOSE OF THE JOB

    According to Bekaert Group expansion planning and Company sales & service strategy, coordinate cross-department resources to execute service projects for Bekaert production plants, increase service quality and reliability while reducing cost to bring value for Bekaert production plants

    YOUR ROLE

    1. Installation service project preparation

    1. Understand customer expectation, define project scope and specification
    2. Project planning, budget / quotation to customer
    3. Prepare technical information (drawings, specification), resource and installation materials
    4. Travelling and tools preparation

    2. Installation service project execution

    1. Build up service project team, project administration (cost center, PR)
    2. Subcontracting bidding coordination
    3. Site safety management, 5S
    4. Manage service technicians and subcontractors
    5. Project schedule follow-up
    6. Installation quality
    7. Project budget follow-up and control
    8. Day-report and communication with customer

    3. Installation service project close

    1. Hand-over service project to customer
    2. Customer feedback collection and follow up
    3. Service project invoice
    4. Service project assessment and close

    4. Short-term service intervenes

    1. Quick response & communication
    2. Efficiently coordinate activities
    3. Quality and safety

    5. Voice of customer

    1. Collect customer feedbacks and expectations during interactions with customers
    2. Reports to Service Manager for consolidation and action planning

    YOUR PROFILE

    1. Able to read and write in English
    2. Knowledge of commercial transactions (enquiry, quotation, order, acknowledgement, cost, margin, price, tax, bidding...) and Logistics (packing, loading, transportation, unloading, etc.)
    3. Prehensive knowledge of Mechanical, Electrical and Piping installation and related infrastructure knowledge
    4. Intensive knowledge of Bekaert Engineering equipment
    5. Good understanding of raw material and labor cost in market
    6. Knowledge of Business Flow and team work, good communication skill (communicate with customer, internal coordination, give training)
    7. Able to manage subcontractor
    8. Result driven with proactive action
    9. Sense of responsibility
    10. Good at using Windows Office for planning and reporting
    11. Work under time pressure

    Will you dare to take the next step?

    Join us to unlock your full potential AND have a true impact in pushing the boundaries of what is possible.

    We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team

    At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

    To learn more about us and our exciting career opportunities, visit



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