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Hilton Xi'an, 中国 OTHER希尔顿在全球100多个国家和地区拥有数千家酒店,为您提供无数愉悦的机会。从敞开的大门到热情的微笑和非凡的体验,我们为每年与我们一起旅行的数百万旅客提供了他们永远不会忘记的欢迎。除了我们的旗舰品牌希尔顿酒店及度假村,旗下品牌还包括华尔道夫、LXR、康拉德、华庭、古丽精选、逸林、希尔顿花园酒店、汉普顿等。 · 如果你欣赏全球旅行对世界的影响,你可能就是我们要找的人 · 我要做什么? · 作为礼宾部主管,您将负责以最高标准执行以下任务: · 按照程序处理行李相关事宜,并在礼宾部主管不在时代理礼宾部主管,确保业务顺利进行。 · 根据要求协助礼宾部主管进行人力规划 ...
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Hilton Xi'an, 中国 全职A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. · What will I be doing? · As a Front Desk Supervisor, you will oversee the front office activi ...
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Hilton Xi'an Xi'an, 中国 全职A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities b ...
礼宾主管 Concierge Supervisor - Xi'an, 中国 - Marriott Hotels Resorts
描述
POSITION SUMMARYRespond to guest requests for special arrangements or services transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Contact appropriate individual or department Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor club lounge for seating availability, service, safety, and well-being of guests. Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
