- Install and ensure the correct operation of assigned systems.
- Provide customers with basic on-site training on operation of installed systems and ensure that the customer is aware of the correct methods to obtain specified system function, basic analytical results, and system care.
- Trouble shoot and repair all assigned systems to the appropriate level, ensuring that the system is returned to full operation in accordance with its performance specification and within a cost-effective time frame for Oxford Instruments and for the customer.
- Assist in the promotion and sales of Oxford Instruments maintenance contracts and service products.
- Ensure that all resources allocated e.g., tools, test equipment are maintained in good condition.
- Promote a positive image of Oxford in all activities with customers and maintain a high level of customer satisfaction.
- Driving increased productivity through utilization of remote tools and technical skills.
- Initiate field service reports for each customer visit / repair to document instrument and / or customer problems and the resolution of these problems. Provide data for installations, warranty, and customer / instrument history.
- Submit reports and information on recurring or potential problems.
- Feedback information, suggestions, recommendations and / or modifications to instrumentation, policies, and manuals.
- Perform work safely at all times, maintaining an up-to-date knowledge of health & safety requirements and operating in accordance with health and safety at work legislation.
- Maintain and develop knowledge of assigned products and their common applications, undertaking appropriate training where necessary. Participate in training and development activities as required.
- To be able to travel frequently and working under pressure (50% of working hours at customer sites expected)
- Other tasks assigned by team & company.
- Customer satisfaction
- Reasonable call volume and first-time solution rate
- Rational use of work hour and materials to complete the assigned work
- Timely and accurate reporting
- Bachelor's degree or above
- Major in physics, chemistry, biophysics, material science, engineering, or similar fields
- 2-3 years' working experience in the field service function in the scientific instruments industry
- Good communication skills:customer interactions,internal communication
- Good time management skills
- Good problem-solving skills
- Logical thinking ability
- Organised, with solid administrative/reporting skills.
- Maintaining composure under pressure
- PC Hardware,software and network setup and basic troubleshooting
- Oscilloscope/Multimeter use
- Reading Electrical/Mechanical Schematics
- PCB-level Soldering (Prefer)
- Working with RF Power/Crygenic Liquids/Radiation/High Vacuum (Prefer)
- Good English reading, writing, and speaking skills.
- Good PC knowledge, both hardware & software.
- Driving License is preferred.
- Teamwork and adaptable
- Self-motivated and can work effectively with little supervision.
- Proactive, completes activities with minimal support. Initiates actions to develop new and better ways of working.
- Constructively challenges the way things are done and takes actions that improve personal and team outcomes.
-
Technical Support Engineer
发现在: beBee S2 CN - 2天前
ABB Beijing, 中国 OTHERTechnical Support Engineer · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimensi ...
-
Customer Support Engineer
发现在: Talent CN S2 - 3天前
Oxford Instruments Beijing, 中国Role Details · Business, Location: · Service, China · Role: · Customer Support Engineer · Reports to: · Service Operations Manager - Instruments · Direct Reports: · N/A · Primary Purpose: · To install, provide on-going maintenance and customer training on OI instruments. To esta ...
-
Pre-Sales Support Engineer
发现在: beBee S2 CN - 15小时前
ABB Beijing, 中国 OTHERPre-Sales Support Engineer · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimensi ...
-
Specialist, Application Support Engineer
发现在: Talent CN S2 - 6天前
DBS Bank Beijing, 中国Specialist, Application Support Engineer-(WD56787) Principal Responsibilities (What does the job do?) · 主要职责(该职位的主要工作内容是什么?) · 1)Working with group teams, local teams and external vendor and partners to manage and deliver business initiatives and projects thru project life cy ...
-
Sr. Technical Customer Support Engineer
发现在: Talent CN S2 - 1天前
HERE Technologies Beijing, 中国What's the role? · As a Sr Technical Support Engineer on our China Team, you ensure HERE's customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases. You will partner with sales representatives to expand and improve ...
-
Senior Support Engineer, Smart Device Labs, Device OS Lab Management Service
发现在: Talent CN S2 - 2天前
Amazon (China) Holding Company Limited Beijing, 中国 全职Are you passionate about smart devices that embody cutting-edge technologies? Are you curious about how things work? Do you enjoy figuring out why things are broken and solving the problems? · Amazon Device Lab Management Service (LMS) operate device lab infrastructures at sever ...
-
Sales Excellence Manager
发现在: Talent SG C2 - 3天前
Microsoft Beijing, 中国 全职Overview · Why Microsoft · In Small, Medium, Corporate (SMC) and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally-led, digital-first scale organization aligned with partners. Dedicated ...
-
Project Engiener
发现在: beBee S2 CN - 15小时前
Hitachi Careers Beijing Shi, 中国Description · Your responsibilities: · You will be responsible for technical review of sales contract, project design, engineering drawings and DTO drawings management, internal (CAD) order configuration;(transfer to PM), for CCRP engineering configuration and for the preparatio ...
-
Engineering intern
发现在: Talent CN S2 - 18小时前
HITACHI ENERGY HIGH VOLTAGE SWITCHGEAR CO., LTD., BEIJING Beijing, 中国 全职Description · : Your responsibilities · You will be responsible for the technical review of the sales contract. · You will be responsible for project design, engineering drawings, and DTO drawings management. · You will be responsible for ABB internal (CAD) order configuration ...
-
Sr. Director, Global Project
发现在: beBee S2 CN - 6天前
Page Executive China, 中国 全职About Our Client Our client is a renowned international business with teams and global customer base spanning Americas, EMEA, Korea, China, India, APAC countries. · Job Description Project Engineering: Responsible for Global Project Delivery into all regions and customer segment ...
-
Field Service Engineer
发现在: Talent CN S2 - 1天前
Nova Ltd. Beijing, 中国 NoneThe China Service Team at Nova is looking for a service engineer to support Nova tools at customer sites in Beijing area. · Nova provides insights into process control in the world's most technologically advanced industry. We employ physics, math, algorithms, software and hardwar ...
-
GTF Resident Center Manager
发现在: Talent CN S2 - 5天前
Raytheon Technologies Beijing, 中国 全职Unspecified · Work Location: Zhuhai China · Pratt & Whitney's Geared Turbofan (GTF) Commercial Aftermarket organization of its Commercial Engines business is seeking a Resident Center Manager (RCM) to support the maintenance, repair and overhaul (MRO) center for MTU-Zhuhai China ...
-
Field Service Engineer, LPG
发现在: Talent CN S2 - 4天前
Thermo Fisher Scientific Beijing, 中国 全职: Work independently to support LPG products involving: installations, customer trainings, on-site diagnostics & repair services, preventative maintenance, application methodology delivery. · Provide remote technical assistance, consultation to customers. · Accurately document ...
-
Engineer-Grand Hyatt Beijing
发现在: Talent CN S2 - 4天前
Hyatt Corporation Beijing, 中国 全职Engineer-Grand Hyatt Beijing · Grand Hyatt Grand Hyatt Beijing CN BeijingEngineering/Facility MaintenanceEntry Level ManagerFull-timeReq ID: BEI002004Local Summary · To assist the Director of Engineering in ensuring the efficient and economic operation of the Engineering Depa ...
-
Process Engineer
发现在: beBee S2 CN - 5天前
Black & Veatch Family of Companies Beijing, 中国At Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with ...
-
GTF Resident Center Manager
发现在: Talent CN S2 - 5天前
Raytheon Technologies Beijing, 中国 全职Unspecified · Job Description – GTF Resident Center Manager AMECO & MTU-Zhuhai (RCM) – Onsite · Sept 2023 · Position Opened: · GTF Resident Center Manager AMECO & MTU-Zhuhai (RCM) · Location – This position shall be in-person at either the Pratt & Whitney offices in Beijing or ...
-
Project Engineer
发现在: Talent CN S2 - 3天前
Johnson Matthey Beijing, 中国 全职Contributes to the technical delivery of projects that generate new products, processes and understanding which have commercial value to JM. Works independently on specific engineering tasks within required time frame with support available and regular checks by supervisor or sen ...
-
Lead Engineer Mechatronics
发现在: Talent CN S2 - 4天前
ASML Beijing, 中国 全职Description · : Introduction to the job · Introduction · Do you have a passion for environmental waste reduction by re-using materials? · Are you a creative technical engineer with high level troubleshooting skills. · This is an excellent opportunity for you a in a fast gr ...
-
Customer Business Development Director
发现在: Talent CN S2 - 2天前
Raytheon Technologies Beijing, 中国 全职Unspecified · Position: Customer Business Development Director-Beijing-Onsite · Pratt & Whitney – Dependable Engines · Pratt & Whitney is a world leader in the design, manufacture and service of aircraft and helicopter engines, and auxiliary power units. We have been operating ...
-
Supplier Quality China Powertrain
发现在: Talent CN S2 - 6天前
Mercedes-Benz Beijing, 中国Tätigkeitsbereich:Forschung & Entwicklung incl. DesignFachabteilung:Procurement ChinaGesellschaft:Mercedes-Benz Group China Ltd.Standort:Mercedes-Benz Group China Ltd., BeijingStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:MER2MJS Join usAufgaben Objective: · Conduct Q ...
Customer Support Engineer - Beijing, 中国 - Oxford Instruments Plc
描述
Role Details
Business, Location:
Service, China
Role:
Customer Support Engineer
Reports to:
Service Operations Manager - Instruments
Direct Reports:
N/A
Primary Purpose:
To install, provide on-going maintenance and customer training on OI instruments. To establish and maintain a high level of customer satisfaction and confidence by appropriate actions and attitude.
To support the achievement of service revenue (contract, training, upgrade, consumable)
Key Responsibilities
Indicative Performance Measures
Person Specification – Essential requirements unless stated
Education / Qualifications:
Professional Skills/ Abilities:
Soft Skills:
Technical Skills (Prefer):
Other Skills:
Personal Qualities:
#LI-TJ1
 Holding Company Limited&v=024){kind=logo}
