- Support field sales with satisfying customer needs and activities, provide full coordination with interacting functions.
- Ensure customer commercial terms, price levels are appropriate, coordination with pricing and sales team to ensuring any price issues are resolved
- Conduct receivables controlling to ensure credits are managed and coordinate with Sales and the financial department for swift resolution.
- Create and maintain customer master data with necessary approvals (sanction controls and customer details.
- Handle and process all customer enquiries, questions, and complaints/returns.
- Monitor status of customer offer and sales potential.
- Process manual customer orders and check order entry (incl. marketing material and free of charge orders).
- Communication with product management and purchasing teams to ensure customer orders are fulfilled within time / a high level of delivery performance.
- Regular communication with the warehouse teams to ensure orders are processed, picked, and shipped on and notify customer delivery status and performance
- 支持现场销售,满足客户的需求和活动,提供与交互功能的充分协调。
- 确保客户的商业条款,价格水平是合适的,与定价和销售团队协调,确保任何价格问题得到解决
- 对应收账款进行控制,确保信用得到管理,并与销售和财务部门协调,迅速解决。
- 创建和维护客户主数据,包括必要的批准(制裁控制等)和客户详细信息。
- 处理和处理所有客户的询问、问题和投诉/退货。
- 监控客户报价和销售潜力的状态。
- 处理客户手工订单并检查订单录入(包括营销材料和免费订单)。
- 与产品管理和采购团队沟通,确保客户订单按时完成/高水平的交货。
- 定期与仓库团队沟通,确保订单及时处理、拣货和发货。管理和通知客户交付状态和绩效
- 1-3 years of experience in sales/customer services function, automotive and/or automotive aftermarket is preferred.
- Sales focused/orientated to satisfy customer's needs, expectations and make that call count, sales impact/achievement,customer satisfaction mindset with proactive approach is essential.
- Familiar with SAP and MS office software.
- Good written and verbal English
- 有1-3年销售/客户服务工作经验,汽车和/或汽车售后市场工作经验者优先。
- 以销售为导向,以满足客户的需求,期望,并使呼叫计数,销售影响/成就,客户满意的心态与积极主动的方法是必不可少的。
- 熟悉SAP和MS办公软件。
- 良好的英语读写能力
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Customer Services客户服务 - Shanghai, 中国 - MAHLE
描述
./51/LP
Your Roles & Responsibilities :
Your Skill & Requirements
工作地点:/重庆
Closing Date: [[2025/1/1]] I Weekly Working Hours: [[40]] I Salary: [[Negotiate]]
