- University degree or equivalence.
- Experience required by position is from one to two years of employment in the related position with Four Seasons or other organization.
- Being calm and patient and be of service passion.
- Ability to maintain a calm demeanor during challenging situations.
- Bi-lingual in English & Chinese.
Executive Assistant and Quality Manager - Dongguan Shi, 中国 - Four Seasons Hotels and Resorts
描述
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city's Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.SUMMARY OF POSITION
Provide support and clerical expertise to Executive Office and respond to guest and employee inquiries in an efficient, courteous and professional manner to achieve maximum satisfaction while complying with all Four Seasons' policies. Works with training council to review key metrics (Glitches, LQA, Coyle, standards missed, Medallia and GES scores) and plans training activities accordingly. Helps drive service quality assurance program.
PREFERRED KNOWLEDGE / QUALIFICATIONS