Wholesale Customer Services Officer Fuzhou China - HSBC

描述

Digital Business Services (DBS)

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to help keep us thriving in the competition.

We are currently seeking an experienced professional to join our team.

In this role, you will:

To monitor/supervise daily WCAS BAU and ensure smooth operations with high quality.

Ensure various internal and external returns (daily, monthly, quarterly) are submitted within time frame and no error;

Support multiple tasks subject to branch resource arrangement.

Assist line manager to coordinate regulatory and internal on-site/off-site inspections within responsible service area, minimize operational error, and ensure no repeated or high-risk findings.

Being an expertise in counter/BOS operation area. Oversee WCAS operations and ensure customer satisfaction within responsible service area.

To be successful in the role, you should meet the following requirements:

-Bachelor degree or above (recognized by the state);

-Able to work under pressure;

-Good understanding of regulations and internal guidelines;

-Strong sense of responsibility and is always willing to learn more;

-Good communication skills and team work;

-Good written and spoken English;