IT Helpdesk服务项目经理 - Beijing

仅限注册会员 Beijing, 中国

1个月前

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该职位来源于猎聘 职位概述 负责金融银行业客户的IT Helpdesk服务全生命周期管理,统筹多语言、多时区、多合规要求下的端到端服务交付(包括一线/二线技术支持、事件/问题管理、服务台运营、客户体验优化等),主导服务团队高效运作,确保服务SLA/KPI达成,同时推动服务持续改进与客户满意度提升。 核心职责 1. 项目管理与交付 · 统筹IT Helpdesk服务的整体规划、落地与交付、资源协调、质量监控及持续优化; · 主导服务合同的执行,确保服务范围、SLA/KPI目标、成本目标与客户满意度目标的实现; · 管理跨区域团队(总部在中国),协调技术和流 ...
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