行政工单系统管理员-Administrative Work Order System Administrator(J18208) - Hefei, Anhui

仅限注册会员 Hefei, Anhui, 中国

2周前

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工作职责 · 系统管理与维护: (1)负责行政工单系统的日常运维对接,包括用户账号、权限角色、服务目录、工作流、SLA(服务水平协议)的配置与管理; (2)结合系统运行状态及时对接技术人员,解决系统故障、用户操作问题,确保系统7x24小时稳定可用; 2. 流程优化与设计: (1)与各行政模块(如物业、商配、资产、接待等)同事协作,分析现有服务流程痛点,并将其转化为高效、自动化的线上工单流程; (2)设计和配置新的工单流程、审批流和自动化规则(如自动分配、升级提醒),减少人工干预,提升处理效率; (3)持续优化SLA指标,并监督其执行情况; 3. 用户(行 ...
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