业务流程(bpo)总监 - Nanjing City

仅限注册会员 Nanjing City, 中国

1个月前

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该职位来源于猎聘 业务流程外包(BPO)总监 · 职位描述 职位概要 我们正在寻找一位专业的业务流程外包(BPO)总监,负责分析、设计、实施、监控和优化 BPO 环境中的操作工作流程。该职位的主要目标是提升效率、降低成本、改善质量,并确保技术与人力资源的无缝整合,以达成客户目标和行业标准。 主要职责 1、流程分析与映射 精准识别、记录和映射现有的 BPO 流程(如客户服务、数据输入、会计、人力资源等),找出瓶颈、低效环节和改进空间。 2、重新设计与优化 开发并实施新的精简流程及创新解决方案,提升生产力、质量和成本效益,并运用自动化和人工智能等技术。 3、 ...
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