- You will lead a team of ~50 employees, be part of the GBS Hub Asia Pacific O2C & global O2C network as well as GBS China management team, explore further business potential in co-creation with customers through-out whole value chain of Opportunity to Cash.
- You will drive strategic topics, together with stakeholders in China and in the Hub, incl. e-invoicing and Siemens Xcelerator operations, which are essential in digital transformation for future.
- As Business Line head, you will have full P&L responsibilities with main focuses as below:
- Local Service Delivery Responsibility
- Local Business Line Performance Management measured by common KPIs (cost/charges, savings, employee engagement, employer attractiveness) and Business Line specific KPIs
- Drive local continuous improvement (LEAN, Six Sigma) and quality assurance (9ME) as well as benchmarking.
- Drive the level of digitalization to provide a state-of-the-art service delivery.
- Assessment & possible Implementation of best practices which are in practice within GBS ASP O2C hub and other centers.
- Regional Customer Demand Mgt. in alignment with Hub Head O2C in Asia Pacific and local Center head, including local portfolio adjustment.
- Acquisition of new portfolio elements and overall growth of the business line
- Leadership & People Development incl. training and managing attrition.
- Target setting & performance feedback
- Staffing
- Local Management of Business Line Budget and financial performance in alignment GBS ASP O2C HUB financials
- Local labor law related topics
- Local EHS and security topics
- Responsibility for local compliance issues
- Local governance execution
- Implementing Siemens Regulations
- A Bachelor's or Master's degree in Finance, Technology / Engineering, Business Management or a related field
- Operational experience in Technical Support, Customer Services, Sales or Finance, with 8+ years in a leadership role, preferably in interdisciplinary and intercultural teams
- A track record of driving innovation and digital transformation in business operations.
- Fluency in English, and local language is added advantage coupled with a collaborative mindset, strong interpersonal skills, and the ability to empower and motivate teams in times of transformation, are essential attributes for this role.
- Diverse and inclusive culture, doing the work you like with people who appreciate it
- Systematic career development platform, various training courses, and online learning resources for you to help you tailor your growth path based on your strengths.
- 15 days + annual leaves, with additional benefits such as Christmas leave
- Generous benefits package, long-term care corporate annuity plan, flexible allocation of commercial insurance, employee stock sharing matching plan for mutual growth, etc.
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GBS China - Suzhou, 中国 - Siemens Ltd., China
描述
GBS North Star
Every day we are enablingour customers to achieve their goals, we excite them, we deliver trustful,competitive and flexible services, we offer an innovative portfolio, weaccelerate their business transformation, we create infinite opportunities forour passionate people. We are GBS, The moment is now to transform the everyday.
What GBS O2C do
Turning an opportunityinto a successful business case is an art form in itself. Connect with yourcustomers' needs intuition, the right tools, and smooth processes. Use acutting-edge process management platform and the power of artificialintelligence to drive automation, gain actionable insights along the customerend-to-end journey from the handling of opportunities until cash collection.
You'll make an impact by
ServiceDelivery Management
CRM
People Excellence
Budget / Financialresponsibility
Localresponsibilities
Your defining qualities
You'll benefit from
Create a better #TomorrowWithUs
At Siemens, we are humanenthusiasts with a diverse set of background, skills, interests and needs,united in a unique mission to create a better tomorrow. We believe in aculture of diversity and inclusion, reflecting a society with various backgrounds,nationalities, expertise, and mindsets. Here, you'll find trust and freedom toexcel. Here, you'll find peers, mentors, and savvy people, for co-creating andgrowing. If you have curiosity, breakthroughs, and creativity, looking for anequal opportunity to grow and unleash your full potential, join us, bring yourauthentic self, and create a better tomorrow with us. Explore more .
