- Maintains a first-class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner;
- Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop applications;
- Be responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools;
- Perform onsite IT hardware equipment, printer, peripheral, user-end network equipment, cable installation and setup;
- Perform Voice and Video conference system administrative and operation support.
- Diploma or Degree in IT / IS discipline or equivalent;
- At least 1 year experience in end user support, preferably worked for MNC or in transportation industries;
- Good support knowledge in Microsoft Operation System and Office suite of product while Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems;
- Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets;
- Well versed in Cantonese and ability to communicate in English and/or Mandarin
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End user support engineer - Hong Kong, 中国 - DXC Technology
1周前
描述
Job Description:
Job requirements:
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
