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    Sr. Engineer, Infrastructure Services - Shanghai, 中国 - SABIC - Saudi Basic Industries Corp.

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    描述
    JOB PURPOSE Lead a virtual/project team of technical specialists and outsourced service contractors in order to securely deliver modernized IT services in Greater China region, according to the specifications agreed with business/function, manufacturing and IT organizations.

    Provide 24x7 reliable and responsive IT services across the global landscape of SABIC's business operations to service its' customer in Greater China region

    Drive and execute global and regional IT strategy initiatives/projects align with business growth ambitions globally and regionally KEY ACOUNTABILITIES The following are the key accountabilities for which only this role is accountable, indicating the percentage (%) of time spent: Indicate the percentage (%) of time spent:1Strategic Contribution
    As a member of the Regional IT team, participate and contribute to the execution of the overall IT strategies to ensure Global IT maximizes its short, medium and long term value to its customers
    Formulate and implement plans in line with Global IT strategies in order to meet the needs and objectives of SBUs / Corp Function / Shared Services represented within the region
    Closely work with local business/functional leadership in country to contribute IT and cybersecurity strategies and align their business strategy with IT and cybersecurity strategies, timely provide feedback and expand per the local requirements
    Lead regional implementation of global projects10%2Function Management
    Create and manage robust operations review processes, maintaining service levels objectives and continuous improvement initiatives across IT infrastructure solutions and services
    Establish and lead an effective operational team, integrating key infrastructure related contacts with appropriate supplier representatives, as appropriate
    Participate in or lead as PM for business/transformation projects with the businesses, such as refresh and consolidation strategies and infrastructure and cybersecurity technology rollouts
    Ensure that infrastructure (networks, datacenters, servers, storage, cloud and etc.) and cybersecurity (e.g. data loss) incidents and problems are resolved in a timely and effective manner, minimizing disruption to business operations and adhering to SLAs on availability and resolution response times
    Ensure businesses are aligned with Infrastructure and Cybersecurity processes and are utilizing appropriate support and management tools (Global Service Center, Virus Protection, etc...)
    Optimize the delivery of existing and new services and support the continuous improvement of the infrastructure/cybersecurity architecture and design
    Perform infrastructure asset (hardware, software and related infrastructure technology) assessments to determine their applicability and value for the enterprise
    Ensure execution of firm enterprise, IT and Cybersecurity policies across the GC infrastructure team
    Facilitate collaboration and influence with application architects, infrastructure engineers, cybersecurity engineers, systems administrators, and other technology specialists in project and strategy implementation
    Participate or lead in regional IT/cybersecurity/ISO27001:2013 audit activities and follow-up for closing the findings
    Participate in change management
    Establish close collaboration within and across teams to achieve service objectives
    Safeguard quality of the delivered service by checking the impact of the proposed changes before the implementation
    Professionally handle received complaints and incidents to achieve high customer satisfaction50%3Administrative Management
    Manage progress of all projects in Greater China, provide update to IT GC leaders from time to time.
    Manage project resources, timeline and lead issue resolution across team.
    Formulate and adhere to relevant IT and Cybersecurity policies and procedures10%4Financial Management
    Plan and develop Regional IT Services annual/project budget and control expenditures aligned with it. Manage the financial operational performance. Manage costs allocation process integrity and completeness.5%5Continuous Improvement

    Act as IT solution champion in Regional IT Services department for driving better service quality, empowerment and innovation in order to support IT and business strategies.

    Provide coaching and mentoring to less experience members15%6Communications and Stakeholder Management

    Maintain regular contact with the regional IT L4/L3 managers and relevant regional peers to ensure services/initiatives/projects are aligned to their needs.

    Ensure involvement of right stakeholders for major initiatives/projects progress and milestone communications.

    Manage right expectations regarding service levels with stakeholders10% REQUIREMENTS Minimum Qualifications:
    (Degree, training, or certification required)


    • University degree (Bachelor)

    Major:
    Computer, System Engineering or equivalent


    • Knowledge of Financial Management and Leadership Skills
    • Project Management experience with investment/spending>$1M

    Minimum Experience:
    (Technical, functional, and/or leadership experience required)

    • 10 years MNC experience in Information Technology environment
    • 5 years management experience in different business or IT functions or programs.
    • Experience(With hands on experience preferred) with multi IT technology such as Network, Telecom, Win/Linux Server, Coloration, Virtualization, Cloud, backup, storage

    Job Specific Skills:
    (Key functional, leadership, or business skills required)

    • Excellent understanding or business/manufacturing strategies, goals and objectives and their metrics and measures.
    • In-depth knowledge of various IT disciplines and expertise in System Engineering(Server, Virtualization, Cloud, Backup, Database and etc.) or Network Engineering(LAN, WLAN, WAN, Unified Coloration such as IPT, MS Teams and etc.) with hands on experience
    • Business Intelligences or infrastructure with hands on experience.
    • Both operation management(E.g. ITIL) and project management(E.g. Waterfall, Agile) experience following industry standard.
    • In-depth knowledge of policies, procedures, systems and best practices in the diverse areas of IT.
    • Excellent analytical and problem solving skills.
    • Strong ability to remain focused on long-term objectives in light of immediate operational requirements.
    • Strong ability to build and lead global multi-disciplinary and cultural teams for driving projects/initiatives execution and change management.
    • Excellent English communication, presentation and interpersonal skills.
    • Accountable, strategic/disruptive and proactive mindset with can-do attitude.
    • Technically skills to facilitate process redesign, data, infrastructure and system management.
    • Demonstrated the ability to understand complex systems and environment to make best recommendations.
    • Proven cybersecurity and compliance mindset.
    • Knowledge of financial planning and capital management concepts
    Competencies: (Key functional, leadership, or business competencies required)Strategic Focus - Ensure Alignment of business or functional strategies with the organization's vision
    Business Acumen - Understand value chain of business area and how it benefits the customer
    Motivate Others - Enthuse commitment to common goals
    Develop and Empower People - Develop talent for the department
    Leading Change - Implement and support change initiatives in the department
    Inclusiveness - Incorporate differences
    Drive for results - Pursue results that make a positive difference
    Planning and Organizing - Organize department's activities and measure progress
    Personal Leadership - Demonstrate confidence and openness to learn
    Application Development
    IT Strategy and Architecture
    At least have one of relevant IT certification such as CCIE, HCIE or Azure Solution Architect Expert


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