宾客服务主管 - Beijing, Beijing

仅限注册会员 Beijing, Beijing, 中国

1周前

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统筹宾客服务团队日常运营,确保前台、礼宾、客房服务等环节提供高标准、一致性的客户体验; 2. 处理宾客咨询、投诉及特殊需求,及时协调相关部门响应,提升客户满意度与忠诚度; 3. 执行服务质量检查与督导,组织服务流程优化与服务标准落地培训; 4. 协助制定并落实宾客关系管理策略,参与客户反馈分析及服务改进计划; 5. 配合酒店运营目标,完成排班管理、绩效评估及团队能力建设工作。 · 大专及以上学历,酒店管理、旅游管理或相关专业优先; 2. 具备3年以上高星级酒店宾客服务领域工作经验,其中至少1年团队管理经验; 3. 熟悉酒店运营流程及客户服务标准,具备较强 ...
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