Paid Account Manager - Hangzhou, 中国 - Amazon (Shanghai) International Trading Co., Ltd. [Hangzhou Branch]

描述

We are looking for a results-driven individual with retail fashion experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction.

The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation.

Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

Roles & Responsibilities:
Work with sellers to grow business and success on Amazon Stores.

Keep fine-tune working process, improve team productivity and efficiency by invent and simplify


Planning/Analysis:

Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.

Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.

Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.

Identify key business opportunities for the territory and manage toward a growth plan.

Implement account management best practices and SOPs into the business development framework.


Leadership:
Manage all aspects of the client relationship for highest standard of seller experience.

Key job responsibilities

The Account Manager (AM) provides value-added services with holistic account management support, including 1) monitoring and maintaining performance, and working with sellers to improve performance; 2) proactively monitoring accounts to identify and address any issues that may impact revenue generation;3) managing relationships with key accounts and making suggestions to maximize these relationships, and 4) working across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

We are open to hiring candidates to work out of one of the following locations:

Hangzhou, 33, CHN | Shenzhen, 44, CHN

BASIC QUALIFICATIONS

• 5+ years of digital advertising and client facing roles experience
• Bachelor's degree
• Experience analyzing data and best practices to assess performance drivers

PREFERRED QUALIFICATIONS

• 5+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
• Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights