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    室内设计师 - Wuxi, 中国 - Ikea

    Ikea
    Ikea background
    全职
    描述

    Job ID: CN

    Date posted: 24/04/

    你需要拥有什么

    知识
    充分了解宜家的企业形象核心价值观以及为大众创造更美好日常生活的愿景

    熟悉当地居家生活/办公生活的要求

    精通室内设计各方面的专业知识(例如功能性空间布局人体工学建筑风格材料可持续发展等),尤其是关注当地社会的趋势

    深入了解不同对公业务行业领域的顾客旅程,例如服务酒店教育住宅建筑等行业

    深入了解全渠道环境中的远程顾客旅程和购买行为

    熟悉当地公共场所和家庭方面的相关政策法律和法规

    深入了解宜家产品和服务系列宜家家居风格风格类型照明布置等

    了解如何衡量个人绩效及其对于实现业务目标的作用

    熟悉宜家的沟通基调以及室内设计风格

    熟悉宜家销售技巧和销售指导

    熟悉相关的销售和设计流程及工具

    具备熟练的数据/计算机水平

    动力
    实践和分享宜家的企业文化和价值观作为动力

    对室内设计充满热情,并努力超越预期,致力改善人们的居家生活

    热衷于推动业务增长,并通过有吸引力的室内设计方案帮助宜家取得成功

    对于团结一致实现团队的共同目标充满热情

    乐于与人打交道,热衷于了解社会变化和趋势

    对学习知识充满热情,并渴望不断发展

    技能
    擅长将业务美学和功能性相结合,将具有商业价值实用性和美观性的设计方案生动形象地呈现出来

    具备创造性和概念化的思维能力,既具有全局观,又能注重细节

    积极主动的倾听者,能够以鼓舞人心的方式交流和分享创意概念和解决方案

    强大的人际交往能力,能够与顾客建立相互信任的关系

    能够与团队中的其他人合作

    能够在任务和预算范围内,按时且保质地交付所有任务

    你的工作职责

    在所有远程渠道(包括实时视频通话)提供优质的室内设计服务,确保为B2C和对公业务顾客提供卓越的顾客体验
    通过积极聆听,挖掘顾客的主要需求和愿望(包括预算范围),并将其转化为贴合顾客需求实用美观具有商业价值和量身定制的室内设计方案,超越顾客的期望
    在设计方案时,充分考虑设计的各个方面,例如功能建筑元素尺寸颜色材料形状形式人体工学照明和可持续发展,体现全面的设计理念以及宜家的室内设计风格
    与顾客密切合作,从头到尾领导整个设计过程,以确保采取主动的销售方式,并跟进可能的改进需求,进而建立顾客对宜家品牌的信任
    每次接待顾客时,展现业务理念,以最大限度地提高销量
    使用全球工具和最佳实践来展示室内设计方案,以求做到优质简单高效和具备成本意识
    掌握最新的室内设计趋势,了解不同顾客群的特定需求和竞争对手,帮助宜家成为居家和办公生活方面有影响力的领先品牌
    提供意见,参与制定和努力实现个人目标,确保个人目标符合且有助于实现单位职能部门和团队目标
    积极了解有关宜家产品和服务的信息,以掌握最新的业务优先事项和活动,从而保持引导销售的能力
    将宜家的社会和环境承诺付诸实践,以促进可持续发展
    获取相关的顾客洞察,帮助室内设计部的同事和其他英格卡部门改善顾客体验

    关于这个职能

    RCMP是宜家全新的全渠道零售系统的组成部分,旨在于RCMP(包括售前和售后服务新时代,推动并实现可持续的飞速增长
    无论何时何地,当顾客希望与宜家员工远程联系时,它能提供支持并推动成果,以实现简单特别且无缝的沟通体验

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