- Steer and measure business operations and productivity based on Key Performance Indicators for Field Service and Repair and derive corrective actions for continuous improvement
- Contribute to establish comprehensive service & support programs for new product launches, incl spare parts (L4L, L4G)
- Promote revenue generating field and repair services for all current and future workshop equipment
- Strengthen service partner network concept including strategy review, service contracts and levels and quality audit
- Control and manage BTS support recharge
- Provide technical remote support for Bosch workshop equipment to external service providers (BTS) and Dealers
- Create Service tickets in UDESK (C4C) and monitor services, KPI and CSI
- Coordinate the field and repair service delivery by external service providers in line with customer expectation and contractual service levels
- Support on customer site if BTS partner can't fix the technical problem or field investigation in case of quality claim
- Provide technical support to sales
- Contribute to the technical training needs of external BTS field technicians through the planning and delivery of repair training
- Liaise with Engineering, Quality Sales, Marketing and Technical Support teams as required to resolve issues
- Manage Warranty claims and provide data to QMM
- Dedicated Technical Field and Repair Service Engineer with at least 7 years experience in
- workshop experience and use of garage equipment and diagnostic equipment
- Computer HW and SW troubleshooting skills
- cooperation with external partner (outsourcing service)
- Robust automotive technical knowledge essential, with workshop experience and use of diagnostic garage equipment
- Both customer and result focused
- Have analytical and problem-solving skills
- Able to meet deadlines and objectives when requested
- Need to work autonomously and on own initiative and have good communication skills with all interfacing internal / external partners
- Digitalization mindset, Skill in data analysis and reporting systems is desirable
- Self-motivated and enthusiastic
- Chinese, English would be a plus
- Working Location: Beijing or Shanghai
- Travel Frequency: some travels for BTS audits, field support, warranty claim investigation
Technical Service Expert_MA - Shanghai, 中国 - Bosch
描述
Job Description
Coordination/Business Development:
Technical Support:
Qualifications