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    KERING After Sales Specilaist - Shanghai, 中国 - Kering Investment Management Group Co., Ltd.

    Kering Investment Management Group Co., Ltd.
    Kering Investment Management Group Co., Ltd. Shanghai, 中国

    发现在: Talent CN S2 - 1周前

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    全职
    描述

    Description

    Role mission

    The After Sales Specialist delivers the highest level of customer service in After Sales in order to guarantee an outstanding customer experience and satisfy customer needs expectations, in line with the company's vision, mission and goals while in line with the company's policies.

    The candidate will be part of the After Sales Team and deal with China DOS stores and with the referents from the various Brands, in a multi-lingual / multi-category / multi-brand team.

    K ey Accountabilities

  • Complete customer request analysis and ensure a complete and prompt feedback to the Front End following internal procedures and cooperating with all the other functions involved in After Sales process (Front End, Back Office, Production business units/Repairs centers). The process includes, but it is not limited to, the following activities:Open ticket (if not open by Front End)Receive / check tickets from Front EndEvaluate ticket & technical issue (by photo and/or physically)Estimate the potential cost and time of repairReroute ticket & damaged productsManage spare parts order and planningEscalate request (if needed)Solve and close the ticket
  • Ensure continuous update of tickets through the system in order to guarantee the After Sales process traceability end-to-end
  • Produce and analyze reports on After Sales activities and KPIs for continuous improvement

    • Key Requirements

  • Bachelor's Degree
  • Experience in After Sales Services/customer service
  • Strong customer orientation and interest in After Sales Service in general
  • Fluent written and verbal English.
  • Good knowledge of MS Office
  • Excellent communication skills including outstanding persuasion and presentation skills
  • Ability to work independently, multi-task and work well under pressure in a fast-paced working environment
  • Strong attention to detail and accuracy
  • Advanced problem solving skills

    • Job Type

    Fixed Term (Fixed Term)

    Start Date

    Schedule

    Full time

    Organization

    Kering Investment Management Group Co., Ltd.