Origin Ops Associate - Shanghai, 中国 - Wayfair

描述

Key Responsibilities

Operations:

• Manage CFS orders across China and Asia regions, and coordinate with vendors / 3PLs to ensure seamless order processing.
• Address and monitor order exceptions and discrepancies arising between shipper bookings and supplier-provided order information in a timely manner.
• Monitor and assess daily performance of vendors, providing guidance aligned with standard operational processes. Escalate risks to the line manager when necessary.
• Conduct weekly scrum meetings with individual vendors to identify demands and risks.
• Handle enquiry from shipper and factory.
• Collaborate with cross-functional teams to optimize freight operations and resolve any operational issues.
• Proficiently perform data analysis to offer insights and facilitate straightforward problem-solving.
• Gather operational feedback, establish a continuous improvement plan, and oversee its implementation through managing vendors.
• Monitor and track supplier and shipper performance to ensure adherence to service level agreements (SLAs).

Data Analysis:

• Utilize SQL and other data analysis tools to extract actionable insights from operational data.
• Analyze key performance indicators (KPIs) to identify trends, exceptions, and areas for improvement.
• Develop reports and dashboards to communicate findings and track performance metrics.

Required Experience/Skills

• Possession of a bachelor's degree in Business Administration, international trade, Operations Research, Economics, Supply Chain, Logistics, or a directly related field, coupled with analytical or consulting role experience.
• Excellent interpersonal skills, adept at managing multiple stakeholders.
• Fluent in English with excellent written and verbal communication skills.
• Proficiency in Microsoft Office/Google Suite and adeptness in working with data.
• Strong multitasking skills, detail-oriented nature with a focus on accuracy, and ability to manage and prioritize concurrent projects.
• Excellent analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Preferred or plus

• Background in supply chain-related majors or prior experience in order management and international logistics.
• Familiarity with Google BigQuery.
• Experience in working with global teams and external partners.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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