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Customer Service Consultant - Shanghai, 中国 - Burberry Limited
描述
INTRODUCTION
Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
JOB PURPOSE
Through your passion for the Burberry brand and product and your specialist, expert, product knowledge you will provide a personalised sensational experience for our global customers.
RESPONSIBILITIES
身为一名顾客服务顾问,你会是顾客服务团队重要的一部分以塑造最顶级的顾客旅程。透过对於品牌及产品的热忱及专业的产品知识为顾客提供个人化体验。
你会使用你的同理心和直觉来预期并了解客户的需求,锲而不舍以解决任何服务或产品相关的问题,与提供专业的售後服务。
你将是一位热心倡导品牌,商品,季节性和创新商品之品牌大使。运用丰富的知识,以满足顾客的需求并积极致力於增加销售。
你会是一个通过电话,网际网络和电子邮件与顾客联系的专家。
你会於顾客服务部门的运作上作出贡献,并能够支援顾客服务工作。
确保完成及适当地分配任何相关的工作。
遵守公司的邮政程序。
确保顾客服务部门遵照部门和公司的管理制度及程序运作,以减少损失。
进行任何管理团队所指示的额外职责。
PERSONAL PROFILE
良好的普通话口头和书面技能。
兼备良好的英语口头和书面沟通技巧。
1年以上客户服务经验或有时尚相关的学位或资格,并具有与顾客自然互动之敏锐度以及良好的语言表达能力为优先
优秀地於同时间处理多种任务,及良好的电脑功能使用知识并具备使用线上即时聊天之经验与顾客往来。你备有对於奢华品牌的热忱并能够胜任提供服务给尊尚顾客。
预先考虑,了解,及满足顾客需求进而增加销售之经验。.
服务至上的态度,并能够致力於达成积极且正面的顾客服务成果。
示范积极应对顾客的电子邮件,电话,线上聊天请求或其他方面的联系并鉴别销售机会和沟通之能力。
FOOTER
Burberry作为一家提供公平就职机会的雇主,公正平等地对待每一位申请者,并仅以技能和经历的考核为标准进行招募。
Posting Notes: 中国 || 不合适的 || 上海 || CUSTOMER SERVICES || NO DEPARTMENT - FIST9010 || n/a ||
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