Operational Care Team Leader, Air Logistics ZA-OC - 上海市

How do manufacturers ensure time-sensitive cargo such as perishables and medical supplies reach their destinations on schedule? If you wish to further develop your career with one of the most successful logistics organisation, this is an excellent opportunity to join our team in ...

工作描述

How do manufacturers ensure time-sensitive cargo such as perishables and medical supplies reach their destinations on schedule? If you wish to further develop your career with one of the most successful logistics organisation, this is an excellent opportunity to join our team in Shanghai.

Your Role

You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

Your Responsibilities

• To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
• To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
• To create files for consolidation (Export) or de-consolidation (Import).
• To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
• To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
• To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
• To support + resolve claims + disputes.

Your Skills and Experiences

• Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.

Good Reasons to Join

We are interested in service-oriented team leader who understand the importance of providing an excellent customer experience. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today