- Achieve sales targets, quantitative and qualitative goals and KPIs
- Deal with and report all situations regarding client requests and complaints to the Management Team
- Provide high quality feedback regarding clients to the Management Team
- Closely work with stock team to ensure product availability and meet client requests
- Keep informed on market, fashion trends and business environment
- Inspire clients by embodying the Balenciaga behaviors
- Ensure seamless execution of the omnichannel client journey
- Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
- Give tailor-made advice, listen to clients' expectations and answer requests
- Maintain display and organization of all areas respecting the visual merchandising standards
- Execute product presentation guidelines
- Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
- Create and update the client portfolio and follow up through Luce app
- Engage the clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance
- Follow the guidelines provided by HQs regarding the client journey and loyalty program
- Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
- Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
- Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
- Participate in achieving sustainability goals
- Process client transactions at the cash desk (in-store and distant sales, M-xstore)
- Promote and execute omnichannel services in store
- Receive and process store deliveries
- Prepare and organize deliveries and shipments to clients
- Execute and follow up on all processes related to Retail Excellence (front, back of house and team)
- Contribute to front and back of house operations (stock control and inventories)
- Execute omnichannel after sales policy providing the highest standards and follow up on the administrative side
- Constantly provide feedback to Store Director / Operations Manager
BALENCIAGA Sales - Hangzhou, 中国 - BALENCIAGA FASHION SHANGHAI CO. LTD
描述
Description
A BUSINESS DEVELOPER
A BRAND PROMOTER (CLIENTS)
A TEAM PLAYER
A PROCESS SUPPORTER
Can perform regular FOH activities and key BOH duties without ongoing supervision
Depending on store organization, can also support
AFTER SALES
Job Type
Fixed Term (Fixed Term)Start Date
Schedule
Full timeOrganization
BALENCIAGA FASHION SHANGHAI CO. LTD