- Responsible for completion of process support and installation of Lam equipment at customer sites. This includes evaluation and documentation of process outputs of hardware modifications/upgrades to existing systems.
- Setup and complete experiments, collect data and generate reports for both internal and external distribution. Will develop new processes for new applications at customer sites on existing Lam equipment.
- Initiates escalations, quality investigations and PRs. Developing relationship with process engineers in other regions, especially those running like applications.
- Performs application related Project Management, which includes:
- Plan, conduct and technically direct moderately complex projects.
- Define problems and objectives, develop approach, analyze results and provide recommendation for new and existing Lam equipment.
- Work with senior engineers and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues/ challenges.
- Design and complete DOE evaluations to characterize process window for new installations or Lam recommended field hardware modifications/ upgrades.
- Develop new processes for small variants to existing customer applications.
- Present technical and marketing materials to a high standard.
- Any other duties as assigned by the immediate supervisor.
- Develop good customer relations during start-up and trouble-shooting; Work closely with customer to understand customer issues and demands
- Professionally represent the company to the customer.
- Utilize knowledge of company's product lines and services to keep existing / potential customers informed when new/additional needs are identified.
- Can support process projects and manage customer and product group to drive to closure
- Provide technical instruction and mentoring for Engineer levels 1 and 2.
- PhD in Electronics, Chemistry, Physics, Material Science or related field. Prior experience preferred but not required; or
- MS with 3+ years of relevant work experience; or
- BS in Electronics, Chemistry, Physics or related field with 5+ years of work experience
- Use computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
- Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail
- Excellent communication and customer relations skills.
- In-depth understanding and working knowledge of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
- Technical knowledge of Lam equipment (Etch / Deposition / Clean)
- Problem solving and decision making
- Excel, PowerPoint
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Field Process Engineer 3 - Shanghai, 中国 - Lam Research
描述
The Group You'll Be A Part Of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The Impact You'll Make
Technical
What You'll Do
Customer Relation
Leadership
Who We're Looking For
Preferred Qualifications
Our Commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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