ServiceNow Expert_GS - Shanghai, 中国 - Bosch

描述

Job Description

The ServiceNow expert determines the best technical solutions and support to satisfy ESM(Enterprise service management) functional and business requirements. This position is responsible for

• Activation and configuration of ServiceNow applications to meet business needs

• Development of workflows and scripts to personalize existing ServiceNow applications

• Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes

• Coach business users to create their own Services from inception to completion in order to automate and improve processes

• Assisting in the identification of best practices for development of new and existing ServiceNow applications

• Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms

Qualifications

The ServiceNow expert determines the best technical solutions and support to satisfy ESM(Enterprise service management) functional and business requirements. This position is responsible for

• Activation and configuration of ServiceNow applications to meet business needs

• Development of workflows and scripts to personalize existing ServiceNow applications

• Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes

• Coach business users to create their own Services from inception to completion in order to automate and improve processes

• Assisting in the identification of best practices for development of new and existing ServiceNow applications

• Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms
Qualifikationen
4+ years experience with ServiceNow Certified ServiceNow Administrator.

• 4+ years experience with development of ServiceNow Workflows, client and server-side scripting

• 2+ years experience with ServiceNow modules to include Customer Service Management, HR Service Delivery, IT Financial Management etc.

• Deep Knowledge of HTTP, REST, and API design best practices

• Deep Knowledge of modern web design (CSS, HTML, etc), Javascript, , and ServiceNow Service Portal

Additional Information

该岗位有内部推荐奖金(仅限博世内部员工申请),具体请参见《博世中国内部推荐政策》

Internal Referral bonus of this vacancy (Valid only for Bosch associates). For the detailed regulation, please refer to Bosch China Internal Referral Policy