客户经理 - Shenzhen, Guangdong

Job summary

This role is for a Service Account Manager who will work with driven, talented, and fun people from diverse cultures and international experiences. The job involves sponsorship contract management, invoicing, event logistics coordination, sponsor relationship management, communication and collaboration, and post-event analysis.

Responsibilities

• Sponsorship Contract Management: Ensure all contract terms and conditions are met and documented. Maintain and update sponsorship agreements.
• Invoicing: Liaise with the finance department to ensure timely and accurate invoicing. Monitor payment schedules and follow up on outstanding invoices.
• Event Logistics Coordination: Collaborate with the event team to ensure sponsor deliverables are integrated into event logistics. Coordinate the setup and teardown of sponsor booths and promotional materials. Oversee the general logistical arrangements for sponsors during events.
• Sponsor Relationship Management: Act as the primary point of contact for sponsors, addressing inquiries and resolving any issues. Ensure sponsors receive agreed-upon benefits and exposure during events. Provide regular updates and reports to sponsors on event progress and outcomes.
• Communication and Collaboration: Work closely with internal teams such as marketing, sales, content, and event planning to ensure seamless sponsor integration and event execution.
• Post-Event Analysis: Gather feedback from sponsors post-event and analyze the effectiveness of the sponsorship. Compile post-event reports and suggest improvements for future events.

Qualifications

• Education: Bachelor's degree in Event Management, Hospitality, Business, Communications, or equivalent
• Experience: 5+ years in event or project management with a proven record of successful events
• Detail-oriented: Strong attention to detail and ability to manage multiple tasks
• Organized: Excellent planning and time-management skills, meets deadlines reliably
• Communication: Clear verbal and written communicator; comfortable negotiating with stakeholders
• Problem-solver: Proactive, quick to resolve issues during planning and on-site
• Languages: Fluent in English, Cantonese, and Mandarin
• Self-starter: Able to work independently and as part of a team
• Fast responder: Prioritizes quickly and adapts under pressure
• Customer-focused: Friendly, professional, and committed to high-quality event experiences

工作描述