PDP Engineer 厨电新品上市导入工程师 - Nanjing City

仅限注册会员 Nanjing City, 中国

2周前

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该职位来源于猎聘 岗位职责: 1、代表客户服务参与新产品开发项目,对项目提出客服需求并确保需求落实在产品开发过程中 2、定义产品的服务概念,作为项目经理,协调客服各部门共同定义产品安装及维修的服务流程,保修政策,服务内容,派工要求等 3、确保产品的可服务性,定义产品的配件概念、诊断方法及维修步骤。确保产品上市前用于维修技术文档(爆炸图、电路图、维修手册等)制作完成并显示在系统中,确保上市前配件到达中心仓库 4、确保正确的评估产品生命周期中的技术变更给客服带来的影响,并及时更新维修所需要的配件物料清单及技术资料 5、支持全球客服,解决产品技术参数咨询,维修 ...
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