Manager, Operation, GM Field - Chengdu, 中国 - Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch

描述

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.

To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world.

Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals.

We are seeking some highly motivated individuals who are interested in providing best-in-class customs and logistics service to customers as a global customs operation manager.

The main purpose and responsibilities is to lead an operation team to deliver results, meet KPI goals, improve end to end global customs and logistics operations processes by focusing on compliance, costs and data relevant activities with the aim to standardize processes, improve customs compliance and service quality.

Key job responsibilities

• Lead as a role model to develop and manage an operation team of strong deliverables.
• Deliver process improvements to enhance efficiency and service level to customers.
• Initiate SOP changes that provide the best customer experience and document SOP/Changes.
• Manage complex operational issues by developing, tracking and analyzing key performance indicators.
• Provide regular performance metrics report focusing on operational excellence and customer experience.
• Engage with key stakeholders to discover opportunities in reducing defects and non-compliance, and driving continuous improvements.
• Be the Voice of the Customer, and provide feedback to the team to improve performance and customer experience.
• Serve as primary interface with other teams in operations, product, finance and tech for new product, program, and system launches.
• Manage projects effectively over the entire project lifecycle.

Lead and organize regular trainings to the teams for continuous improvements.

• Engage, empower, and motivate team in seeking best solutions and actively resolving issues/complaints/callous within stipulated time-frame.
• Any Add-hoc task assigned by leaders.

We are open to hiring candidates to work out of one of the following locations:

Chengdu, 51, CHN

BASIC QUALIFICATIONS
3+ years experience in managing operations/customer service teams with extensive knowledge in Logistics.
8+ years experiences in logistics/freight forwarding/customer service fields.
Excellent written and oral communication skills in Mandarin and English
Ability to attract, develop, and retain talents in the organization.
Must be self-motivated/self-directed, and able to manage multiple work streams simultaneously and flawlessly.
Good influential skills to effectively communicate, negotiate, and manage business partners and teams.
Convey a sense of urgency, drive issues to closure, persist despite of obstacles and opposition.
Be passionate about customer obsession and cost, and be effective when working under fast-paced environment.
Proactive and exhibit excellent problem-solving capabilities.
Excellent project management skills with a proven ability to design effective solutions and drive projects to successful implementation.
Strong analytical and data gathering skills, including the ability to translate large amounts of data into actionable insights.

PREFERRED QUALIFICATIONS
Experience in managing 50+ people operation team.
Advanced degree in Engineering, Logistics, Supply Chain, Transportation, or a related field.
Experience in cross boarder logistics in e-commerce.
Certified in Quality, Six Sigma, Lean or PMP.
Proven experience in leading cross-functional projects and managing company-wide programs.